Customer Service Specialist Salary in District of Columbia - District Average

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Average Salary for Customer Service Specialist in District of Columbia - District Average

The average salary of a(n) Customer Service Specialist in District of Columbia - District Average is $86,884.

The average hourly rate of a(n) Customer Service Specialist in District of Columbia - District Average is $41.77.

The average bonus of a(n) Customer Service Specialist in District of Columbia - District Average is $2,659.00.

Job Description:

Handles and resolves complex customer queries, complaints, special orders, or in-store returns via e-mail, telephone, and/or in person contact. Interacts with customers to obtain information, identify problem, provide technical assistance, and/or to provide information in response to inquiries about accounts, products, services, and operation or maintenance. Advises Customer Service Representatives on how to handle customer service matters. Receives and processes orders, provides information concerning availability, pricing, changes in service, discontinuance, and shipping, and expedites and follows up on orders. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. Conducts proactive calls to customer base. Liaises with development, engineering, sales, distributors, and customers. Less

Handles and resolves complex customer queries, complaints, special orders, or in-store returns via e-mail, telephone, and/or in person contact. Interacts with customers to obtain information, identify problem, provide technical assistance, and/or to provide information in response to inquiries about accounts,... More

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