Customer Service Specialist (Post Exchange) Salary in District of Columbia - District Average

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Average Salary for Customer Service Specialist (Post Exchange) in District of Columbia - District Average

The average salary of a(n) Customer Service Specialist (Post Exchange) in District of Columbia - District Average is $32,270.

The average hourly rate of a(n) Customer Service Specialist (Post Exchange) in District of Columbia - District Average is $15.51.

The average bonus of a(n) Customer Service Specialist (Post Exchange) in District of Columbia - District Average is $2,988.00.

Job Description:

Assists customers to select and purchase specified merchandise. Arranges for gift wrapping, monogramming, printing, and fabrication of such items as desk nameplates and rubber stamps, and repair or replacement of defective items covered by warranty in post exchange. Takes orders for such items as decorated cakes, cut flowers, personalized greeting cards and stationery, and merchandise rentals and repairs. Prepares special order worksheet. Keeps record of services in progress. Notifies customer when service is completed and accepts payment. Keeps records of items in layaway, receives and posts customer payments, and prepares and forwards delinquent notices layaway clerk. Issues temporary identification cards from information on military records. Approves customer's checks and provides check cashing service according to exchange policy. Answers customer's telephone, mail, and in-person inquiries and directs customers to appropriate sales area information clerk. Resolves customer complaints and requests for refunds, exchanges, and adjustments. Provides customers with catalogs and information concerning prices, shipping time, and costs. May act as wedding consultant. Less

Assists customers to select and purchase specified merchandise. Arranges for gift wrapping, monogramming, printing, and fabrication of such items as desk nameplates and rubber stamps, and repair or replacement of defective items covered by warranty in post exchange. Takes orders... More

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