Customer Complaint Clerk Salary in District of Columbia - District Average

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Average Salary for Customer Complaint Clerk in District of Columbia - District Average

The average salary of a(n) Customer Complaint Clerk in District of Columbia - District Average is $45,308.

The average hourly rate of a(n) Customer Complaint Clerk in District of Columbia - District Average is $21.78.

The average bonus of a(n) Customer Complaint Clerk in District of Columbia - District Average is $902.00.

Job Description:

Examines and responds to customer complaints about merchandise, service, billing, or credit rating. Checks records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company personnel, such as billing, credit, sales, service, or shipping, to obtain facts regarding customer complaint. Ascertains accuracy of customer complaint to determine responsibility for errors, examining pertinent information. Notifies customer and designated personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit of customer's account, or adjustment of customer's bill. May recommend to management improvements in product, packaging, shipping methods, service, or billing methods and procedures to prevent future complaints of similar nature. May examine merchandise to determine accuracy of complaint. May follow up on recommended adjustments to ensure customer satisfaction. May key information into computer to obtain computerized records. May trace missing merchandise and be designated tracer clerk. May investigate overdue and damaged shipments or shortages in shipments for common carrier and be designated over-short-and-damage clerk. May be designated according to type of complaint adjusted as bill adjuster; merchandise-adjustment clerk; service investigator. Less

Examines and responds to customer complaints about merchandise, service, billing, or credit rating. Checks records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company... More

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Results for Customer Complaint Clerk in District of Columbia - District Average

Docketing/Records Clerk - Washington, DC

Novitex

As a Docketing/Records Clerk you will be responsible for maintaining files, providing quality customer service, and working effectively in a team environment...

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General Clerk II - Washington, DC

ServiceSource Inc.

Ability to speak effectively before groups of customers or employees of organization. We prohibit retaliation against individuals who bring forth any complaint,...

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General Clerk I - Capitol Heights, MD

ServiceSource Inc.

Ability to speak effectively before groups of customers or employees of organization. We prohibit retaliation against individuals who bring forth any complaint,...

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Front Desk Clerk - Washington, DC

Concord Hospitality

Promptly and effectively deal with guest complaints and requests. Inform management of any guest or systems related complaints or problems....

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Customer Service Manager Trainee Washington DC Area - Washington, DC

Harris Teeter

Demonstrate patience when interacting with the Customer Service associates and customers. New hire orientation, customer service network, safety, customer...

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