Computer Help Desk Technician Salary in District of Columbia - District Average

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Average Salary for Computer Help Desk Technician in District of Columbia - District Average

The average salary of a(n) Computer Help Desk Technician in District of Columbia - District Average is $60,675.

The average hourly rate of a(n) Computer Help Desk Technician in District of Columbia - District Average is $29.17.

The average bonus of a(n) Computer Help Desk Technician in District of Columbia - District Average is $1,705.00.

Job Description:

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Talks with co-workers to research problem and find solution. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Writes software and hardware evaluation and recommendation for management review. Writes or revises user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training. Less

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to... More

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Results for Computer Help Desk Technician in District of Columbia - District Average

Help Desk Technician - Washington, DC

Datawiz Corporation

Prepares report summaries on Help Desk activities. Datawiz is looking for a Help Desk Technician to work for a client in Washington, DC....

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Technician, Help Desk - Arlington, VA

ACI Federal

1-3 years of directly related experience supporting help desk operations or customer service. Installs, configures, and upgrades computer hardware and software....

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Tier 1 Helpdesk Technician - Washington, DC

GTI Federal

GTI Federal is seeking a Helpdesk Technician. Microsoft Certified Desktop Support Technician, or Apple Certified Mac Technician, or A+, or HDI, or MCITP, or...

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Tier 1 Helpdesk Technician - Washington, DC

ASRC Federal

Prepares report summaries on Help Desk activities. Conducts call back response for all technical support requests referred to the Help Desk....

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Tier 2 - Helpdesk Technician - Washington, DC

1901 Group

Prepares report summaries on Help Desk activities. Conducts call back response for all technical support requests referred to the Help Desk....

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