Call Center Team Leader Salary in District of Columbia - District Average

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Average Salary for Call Center Team Leader in District of Columbia - District Average

The average salary of a(n) Call Center Team Leader in District of Columbia - District Average is $40,593.

The average hourly rate of a(n) Call Center Team Leader in District of Columbia - District Average is $19.52.

The average bonus of a(n) Call Center Team Leader in District of Columbia - District Average is $913.00.

Job Description:

Leads, supervises, and supports a call center team. Monitors team performance for accuracy and completeness of work. Acts as a liaison between call center employees and management. Ensures adherence to work schedules and established work levels. Creates work schedules and maintains appropriate levels of staffing to satisfy revenue goals. Distributes outbound call center work to ensure that call volume is adequate to reach sales goal. Resolves customer issues as needed. Conducts team meetings. Coordinates with quality assurance to identify systemic quality-improvement opportunities. Prepares payroll documents and submits for approval. Gathers and submits statistical data for management to prepare employee evaluations and/or disciplinary actions. Participates in new-hire interviews and/or training. May answer phone calls to schedule appointments, give and/or take status regarding order requests, gather follow-up information, or trouble-shoot problems. Less

Leads, supervises, and supports a call center team. Monitors team performance for accuracy and completeness of work. Acts as a liaison between call center employees and management. Ensures adherence to work schedules and established work levels. Creates work schedules and... More

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