Call Center Supervisor Salary in District of Columbia - District Average

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Call Center Supervisor in District of Columbia - District Average

The average salary of a(n) Call Center Supervisor in District of Columbia - District Average is $65,426.

The average hourly rate of a(n) Call Center Supervisor in District of Columbia - District Average is $31.46.

The average bonus of a(n) Call Center Supervisor in District of Columbia - District Average is $3,592.00.

Job Description:

Supervises and coordinates activities of a team of Call Center Representatives who provide telephone customer support services and give product or service information by answering questions and offering assistance. Oversees on-floor activities, being available to affect the call center's operations; handles calls that representatives aren't able to; replies to comments and answers questions when a representative needs assistance. Studies queue and tracks inbound and/or outbound calls; keeps representatives aware of inbound calls, calls waiting, abandonment rate, etc. Coaches representatives through positive communication and feedback. Meets regularly with team, reviewing recent events and providing communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes or actions. Monitors calls of representatives to observe employee demeanor, technical accuracy, and conformity to company policies, and discusses individual performance with each representative. Monitors individual, team, and call center productivity and results to identify and act on both positive and negative performance trends to ensure attainment of organization goals and performance targets. Keep records of customer service requests and complaints; communicates with customers; answers questions and recommends corrective services to address customer complaints. Tracks attendance, daily statistics, paid time off, sick time, etc.; generates reports and creates and maintains files on each representative as they relate to attendance, production, and reviews. Creates a detailed plan of the way to impact the team's day-to-day performance. Is required to be adept in activities of employees supervised. Assists in recruiting new staff, and schedules existing staff to ensure service level objectives are met. Works with management on refining, scheduling, and administering appropriate training sessions for new hires and existing staff. Meets with MIS to review computer hardware, software, and database issues. Less

Supervises and coordinates activities of a team of Call Center Representatives who provide telephone customer support services and give product or service information by answering questions and offering assistance. Oversees on-floor activities, being available to affect the call center's operations;... More

How helpful is this page?

Are you a(n) Call Center Supervisor?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in District of Columbia - District Average

View Salaries for Call Center Supervisor in Other Cities in District of Columbia - District Average

Job Openings by Indeed job search

Results for Call Center Supervisor in District of Columbia - District Average

Customer Service Supervisor (Call Center) - Laurel, MD

WSSC

4 years call center experience addressing complex customer inquiries. 3 years leading or supervising 5 or more call center representatives....

View job on Indeed.com

Supervisor - Call Center - Washington, DC

MAXIMUS

4 years’ experience in a supervisor role, preferably in a call center or customer service environment required....

View job on Indeed.com

Call Center Escalation Supervisor - Arlington, VA

Dominion National

Call Center Supervisor:. The Call Center Escalation Supervisor will provide day to day oversight and leadership to the high volume Call Center Escalation team....

View job on Indeed.com

Call Center Escalation Supervisor - Arlington, VA

Dominion Dental Services, Inc.

Call Center Escalation Supervisor. The Call Center Escalation Supervisor will provide day to day oversight and leadership to the high volume Call Center...

View job on Indeed.com

Secretary (Office Automation) - Hyattsville, MD

Centers for Disease Control and Prevention

This position is located in the Department of Health and Human Services (DHHS), Centers for Disease Control and Prevention (CDC), National Center for Health...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x