Call Center Representative (General Calls) Salary in District of Columbia - District Average

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Average Salary for Call Center Representative (General Calls) in District of Columbia - District Average

The average salary of a(n) Call Center Representative (General Calls) in District of Columbia - District Average is $36,231.

The average hourly rate of a(n) Call Center Representative (General Calls) in District of Columbia - District Average is $17.42.

The average bonus of a(n) Call Center Representative (General Calls) in District of Columbia - District Average is $630.00.

Job Description:

Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products. Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services. Passes more complex customer inquiries to higher level Call Center Representatives. Less

Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in... More

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Customer Service Representative - Hyattsville, MD

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NFIP Call Center Location:. Responds to general written inquiries via email. Maintain productivity levels in conjunction with call volume and correspondence....

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Customer Service Representative - Washington, DC

Sunbelt Rentals

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Customer Service Representative - Savage, MD

Transit Management of Central Maryland

At least 2 years of experience as a Customer Service Representative in a Call Center environment. Ability to sit for prolonged hours, office type call center...

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