IT Help Desk Representative Salary in Colorado - State Average

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Average Salary for IT Help Desk Representative in Colorado - State Average

The average salary of a(n) IT Help Desk Representative in Colorado - State Average is $54,085.

The average hourly rate of a(n) IT Help Desk Representative in Colorado - State Average is $26.00.

The average bonus of a(n) IT Help Desk Representative in Colorado - State Average is $1,520.00.

Job Description:

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Talks with co-workers to research problem and find solution. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Writes software and hardware evaluation and recommendation for management review. Writes or revises user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training. Less

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to... More

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Bilingual Customer Support Representative (English & French) - Denver, CO

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You are not only receptive to feedback, but you actively seek it, and look for ways to implement it. Experience with the use of support desk tools like...

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Bilingual Customer Support Representative (English & German) - Denver, CO

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You are not only receptive to feedback, but you actively seek it, and look for ways to implement it. Experience with the use of support desk tools like...

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Technical Support Specialist II - Denver, CO

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Experience with help desk ticketing systems (preferably ServiceNow) and web based applications. Coordinates with other IT areas to resolve problems if necessary...

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