Help Desk Specialist Salary in Colorado - State Average

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Average Salary for Help Desk Specialist in Colorado - State Average

The average salary of a(n) Help Desk Specialist in Colorado - State Average is $54,166.

The average hourly rate of a(n) Help Desk Specialist in Colorado - State Average is $26.04.

The average bonus of a(n) Help Desk Specialist in Colorado - State Average is $1,522.00.

Job Description:

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Talks with co-workers to research problem and find solution. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Writes software and hardware evaluation and recommendation for management review. Writes or revises user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training. Less

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to... More

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Technology Support Specialist - Aurora, CO

City of Aurora, CO

Log calls using help desk software for monitoring problems and seeking quick resolution; The Technical Support Specialist provides tier 1 desktop computing...

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Help Desk Specialist - Denver, CO

American Water Works Association

In addition, our Help Desk Specialist provides end-user support for hardware and software issues and assists with network, server, and desktop maintenance....

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IT SUPPORT SPECIALIST - Denver, CO

Tilson Technology Management

Previous help desk support experience preferred. IT SUPPORT SPECIALIST. Act as primary resource for managing, responding to and assigning internal IT help desk...

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Mid Level Help Desk Specialist - Aurora, CO

Raytheon

Help desk personnel address submitted trouble tickets and perform problem identification, fix actions, and conduct root cause analysis to implement preventive...

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Helpdesk Specialist - Denver, CO

Marathon Consulting, LLC

Comfortable working as a remote engineer at a desk and not traveling around. The Helpdesk Specialist applies a systematic approach to reactive incidents to not...

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