e-Commerce Customer Support Manager Salary in Colorado - State Average

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Average Salary for e-Commerce Customer Support Manager in Colorado - State Average

The average salary of a(n) e-Commerce Customer Support Manager in Colorado - State Average is $119,644.

The average hourly rate of a(n) e-Commerce Customer Support Manager in Colorado - State Average is $57.52.

The average bonus of a(n) e-Commerce Customer Support Manager in Colorado - State Average is $6,413.00.

Job Description:

Leads a team of Customer Service Representatives in providing support to customers who purchase products and/or services over the Internet. Reviews and analyzes indicators in order to drive team performance. Maintains and demonstrates a high level of e-commerce product knowledge. Responds to user inquiries received through the site(s) and e-mail. Identifies and analyzes escalated problems and provides guidance to team. Researches, follows up, and resolves issues in a timely manner. Measures and analyzes Customer Service Representative performance and works with individuals to strengthen individual weaknesses. Ensures that customer needs are fulfilled. Encourages the team to support more products and/or services each year and to broaden support coverage. Collaborates with Product Management and Engineering to make improvements to products and/or services that decrease the volume of support requests. Acts as a liaison with internal and external customers. Trains and develops the team, including regular one-on-one meetings with team members and overall performance management. Less

Leads a team of Customer Service Representatives in providing support to customers who purchase products and/or services over the Internet. Reviews and analyzes indicators in order to drive team performance. Maintains and demonstrates a high level of e-commerce product knowledge.... More

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