Manager Help Desk Salary in Arkansas - State Average

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Manager Help Desk in Arkansas - State Average

The average salary of a(n) Manager Help Desk in Arkansas - State Average is $88,683.

The average hourly rate of a(n) Manager Help Desk in Arkansas - State Average is $42.64.

The average bonus of a(n) Manager Help Desk in Arkansas - State Average is $3,858.00.

Job Description:

Manages and oversees all activities of computer help desk including services, procedures, efficiency, and quality control. Coordinates diagnosing, troubleshooting, and resolving information systems problems to minimize down time of applications and personnel. Directs subordinates who recognize, identify, diagnose, and isolate problems with computer hardware and software. Develops and implements procedures for finding and resolving problems with computer products and services. Coordinates problems with appropriate technical, professional, and service personnel to assure continuing problems are resolved. Ensures timeliness in identifying and resolving computer or service problems. Monitors staff and reviews incident reports, tracking volume and types of customer calls and timing of resolution of problems; determines if additional follow-up is needed or if action is required to make department changes or improvements. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to keep current on information about new computer technology and software. Recruits, hires, trains staff, evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. Less

Manages and oversees all activities of computer help desk including services, procedures, efficiency, and quality control. Coordinates diagnosing, troubleshooting, and resolving information systems problems to minimize down time of applications and personnel. Directs subordinates who recognize,... More

How helpful is this page?

Are you a(n) Manager Help Desk?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Arkansas - State Average

View Salaries for Manager Help Desk in Other Cities in Arkansas - State Average

Job Openings by Indeed job search

Results for Manager Help Desk in Arkansas - State Average

Senior Analyst - Payroll - Little Rock, AR

Windstream

Works closely with employees, payroll manager, help desk staff, IT and payroll outsourcer to resolve complex payroll matters....

View job on Indeed.com

Customer Service Manager - Springdale, AR

Harps Food Stores

Service Desk Procedures – I supervise Service Desk and financial services procedures including providing tills, opening and closing the service desk, selling...

View job on Indeed.com

Network Analyst I-NOC (RR) - Little Rock, AR

Windstream

It will also directly interface via phone with business data customers, customer IT personnel, account team managers, and sales engineers....

View job on Indeed.com

Network Analyst I-NOC (RR) - Little Rock, AR

Windstream Communications

It will also directly interface via phone with business data customers, customer IT personnel, account team managers, and sales engineers....

View job on Indeed.com

IT Support Coordinator - Little Rock, AR

Replacement Parts, Inc.

This position will develop, maintain, and report Help Desk and FE analytical measurements, support the IT Support Manager as required....

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x