Help Desk Technician Salary in Arkansas - State Average

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Average Salary for Help Desk Technician in Arkansas - State Average

The average salary of a(n) Help Desk Technician in Arkansas - State Average is $46,300.

The average hourly rate of a(n) Help Desk Technician in Arkansas - State Average is $22.26.

The average bonus of a(n) Help Desk Technician in Arkansas - State Average is $1,301.00.

Job Description:

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Talks with co-workers to research problem and find solution. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Writes software and hardware evaluation and recommendation for management review. Writes or revises user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training. Less

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to... More

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I.T. Help Desk Support Technician (J/O #4619) - Texarkana, AR

RED CARPET EMPLOYMENT AGENCY, Inc.

Help Desk Support Technician*. Proven experience as IT Technician or relevant position. Certification as IT Technician will be an advantage (e.g....

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Help Desk Technician - North Little Rock, AR

Garver

Working help desk tickets. Garver's Information Technology department is hiring a Help Desk Technician to support computers (PCs and Macs), printers, phones,...

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Network Analyst III-NOC - Little Rock, AR

Windstream

BTAC analysts interface via phone, chat, and trouble ticketing systems with Windstream technicians and front-line technical service representatives....

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Network Analyst III-NOC - Little Rock, AR

Windstream Communications

BTAC analysts interface via phone, chat, and trouble ticketing systems with Windstream technicians and front-line technical service representatives....

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Help Desk / Desktop Technician - Benton, AR

Saline Memorial Hospital

Q Help Desk experience. The Help Desk Technician will serve as the Tier 1 (primary and initial) point of contact for callers and be responsible for Tier 1 first...

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