Guest Services Representative Salary in Arkansas - State Average

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Average Salary for Guest Services Representative in Arkansas - State Average

The average salary of a(n) Guest Services Representative in Arkansas - State Average is $48,131.

The average hourly rate of a(n) Guest Services Representative in Arkansas - State Average is $23.14.

The average bonus of a(n) Guest Services Representative in Arkansas - State Average is $1,179.00.

Job Description:

Welcomes and acknowledges all hotel, motel, or other lodging establishment guests according to company standards; anticipates and addresses guests' service needs; assists individuals with disabilities; and thanks guests. Organizes, confirms, processes, and conducts guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Processes and secures payment and verifies and adjusts billing. Provides information to guests concerning rates, availability of rooms, description of facilities and services, and information about area entertainment and attractions, sight-seeing opportunities, and local shopping and dining. Processes all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing, activating, and filing room keys in accordance with property policies and procedures. Responds to and resolves guest requests and relays messages. Identifies and explains room features to guests; supplies guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Runs and reviews daily reports/logs. Accepts and records wake-up call requests and delivers to appropriate department. Processes all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; and provides change. Notifies Loss Prevention/Security of any guest reports of theft. Follows all company policies and procedures; reports accidents, injuries, and unsafe work conditions to manager; ensures uniform and/or personal appearance are clean and professional; maintains confidentiality of proprietary information; and protects company assets. Complies with quality assurance expectations and standards. May issue escort instructions to bellhop. May keep records of room availability and guests' accounts. May post charges, such as room, food, liquor, or telephone, to ledger. May make restaurant, transportation, or entertainment reservation, and arrange for tours. May deposit guests' valuables in hotel safe or safe-deposit box. May order complimentary flowers or champagne for guests. May rent dock space at marina-hotel. Less

Welcomes and acknowledges all hotel, motel, or other lodging establishment guests according to company standards; anticipates and addresses guests' service needs; assists individuals with disabilities; and thanks guests. Organizes, confirms, processes, and conducts guest check-ins/check-outs, room reservations, requests, changes, and... More

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Results for Guest Services Representative in Arkansas - State Average

Guest Services Representative - Little Rock, AR

Doubletree Downtown Little Rock

Previous customer service experience preferred. We are looking for enthusiastic, friendly customer service professionals!...

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Guest Services Representative - N Little Rock, AR

Simon Property Group

Manages own daily finances of initiatives sold at Simon Guest Services. Responsible for maintaining a professional physical appearance of Simon Guest Services...

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FOOD PREPARATION COORDINATOR - Little Rock, AR

Arkansas School for the Deaf

Knowledge of customer needs and services related to food commodities. Prepares and cooks foods on a regular basis or for special guests....

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Guest Services Representative - Little Rock, AR

Hilton Little Rock

Offered to guests. Assisting in guest needs. Maintains the high quality of service. Operates as cashier for guests including cashing....

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Guest Service Representative - Little Rock, AR

Windsor Hospitality Management

Reservations, Guest Registration, Concierge Services, Bell Services, Telephone Services, Guest Accounting....

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