Customer Complaint Clerk Salary in Arkansas - State Average

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Average Salary for Customer Complaint Clerk in Arkansas - State Average

The average salary of a(n) Customer Complaint Clerk in Arkansas - State Average is $34,564.

The average hourly rate of a(n) Customer Complaint Clerk in Arkansas - State Average is $16.62.

The average bonus of a(n) Customer Complaint Clerk in Arkansas - State Average is $688.00.

Job Description:

Examines and responds to customer complaints about merchandise, service, billing, or credit rating. Checks records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company personnel, such as billing, credit, sales, service, or shipping, to obtain facts regarding customer complaint. Ascertains accuracy of customer complaint to determine responsibility for errors, examining pertinent information. Notifies customer and designated personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit of customer's account, or adjustment of customer's bill. May recommend to management improvements in product, packaging, shipping methods, service, or billing methods and procedures to prevent future complaints of similar nature. May examine merchandise to determine accuracy of complaint. May follow up on recommended adjustments to ensure customer satisfaction. May key information into computer to obtain computerized records. May trace missing merchandise and be designated tracer clerk. May investigate overdue and damaged shipments or shortages in shipments for common carrier and be designated over-short-and-damage clerk. May be designated according to type of complaint adjusted as bill adjuster; merchandise-adjustment clerk; service investigator. Less

Examines and responds to customer complaints about merchandise, service, billing, or credit rating. Checks records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company... More

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Results for Customer Complaint Clerk in Arkansas - State Average

General Clerk III - Rogers, AR

Cognosante, LLC

The General Clerk III may also direct lower level clerks. Assist in a variety of administrative matters Maintain a wide variety of financial or other records...

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Copy Clerk - Little Rock, AR

Novitex

Demonstrate flexibility in satisfying customer demands in high volume, production environment. Demonstrated customer service skills and the ability to multi...

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Inventory Coordinator II - Russellville, AR

Conagra Brands

Communicate and maintain good rapport with carriers and customers. Ability to respond effectively to the most sensitive inquiries or complaints....

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Front Desk Clerk - Jonesboro, AR

Lexington Hotel

Customer service or clerical experience needed. The desk clerk is the face of our property. The desk clerk is the first point of contact and the first...

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Administrative Assistant / Customer Service Clerk - Little Rock, AR

Kemper Corporation

Successfully resolve customer inquiries and complaints. Good organizational, time management and customer service skills....

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