Computer Help Desk Representative Salary in Arkansas - State Average

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Average Salary for Computer Help Desk Representative in Arkansas - State Average

The average salary of a(n) Computer Help Desk Representative in Arkansas - State Average is $46,216.

The average hourly rate of a(n) Computer Help Desk Representative in Arkansas - State Average is $22.22.

The average bonus of a(n) Computer Help Desk Representative in Arkansas - State Average is $1,299.00.

Job Description:

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Talks with co-workers to research problem and find solution. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Writes software and hardware evaluation and recommendation for management review. Writes or revises user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training. Less

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to... More

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Results for Computer Help Desk Representative in Arkansas - State Average

Service Desk Analyst - Lowell, AR

Arvest Bank

Also, the associate will assist Service Desk Technicians, Service Desk Leads, and Service Desk Assistant Manager with difficult calls or inquiries....

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IT Support Specialist I - Pine Bluff, AR

Simmons Bank

Answers, comments, and replies to Help Desk requests and incidents; Answers, comments, and responds to open incidents in the Help Desk System by telephone, or...

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Help Desk Analyst - Benton, AR

Saline Memorial Hospital

Analyzes help desk activity and makes recommendations for changes in help desk procedures and systems to upper management....

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Infrastructure Operator Administrator - Fort Smith, AR

OK Foods

The schedule is maintained by the Help Desk Manager and is subject to change. Makes an effort to stay current in the computer science field....

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Membership Services Rep - Fort Smith, AR

Mercy

Basic computer skills. The member service desk representative must be physically capable of performing all job duties....

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