Call Center Team Leader Salary in Arkansas - State Average

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Average Salary for Call Center Team Leader in Arkansas - State Average

The average salary of a(n) Call Center Team Leader in Arkansas - State Average is $32,353.

The average hourly rate of a(n) Call Center Team Leader in Arkansas - State Average is $15.55.

The average bonus of a(n) Call Center Team Leader in Arkansas - State Average is $728.00.

Job Description:

Leads, supervises, and supports a call center team. Monitors team performance for accuracy and completeness of work. Acts as a liaison between call center employees and management. Ensures adherence to work schedules and established work levels. Creates work schedules and maintains appropriate levels of staffing to satisfy revenue goals. Distributes outbound call center work to ensure that call volume is adequate to reach sales goal. Resolves customer issues as needed. Conducts team meetings. Coordinates with quality assurance to identify systemic quality-improvement opportunities. Prepares payroll documents and submits for approval. Gathers and submits statistical data for management to prepare employee evaluations and/or disciplinary actions. Participates in new-hire interviews and/or training. May answer phone calls to schedule appointments, give and/or take status regarding order requests, gather follow-up information, or trouble-shoot problems. Less

Leads, supervises, and supports a call center team. Monitors team performance for accuracy and completeness of work. Acts as a liaison between call center employees and management. Ensures adherence to work schedules and established work levels. Creates work schedules and... More

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Guest Services Supervisor - Springdale, AR

Holiday Inn & Convention Center Northwest Arkansas

Executes responsible judgement calls that benefit the hotel. To provide direction to the front desk team, performing overrides when necessary....

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Call Center Manager II (1607830) - Little Rock, AR

FIS Global

Call Center Management:. Call Center 24x7 environments. Responsible for the day-to-day operations of one or more teams in the call center....

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Technical Writer, Documentation and Communication - Paragould, AR

TELEFLORA LLC

Create internal documentation for Teleflora's call center representatives. Work with project team leaders and other team members to ensure that documentation...

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