Supervisor Call Center Salary in Arizona - State Average

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Supervisor Call Center in Arizona - State Average

The average salary of a(n) Supervisor Call Center in Arizona - State Average is $54,633.

The average hourly rate of a(n) Supervisor Call Center in Arizona - State Average is $26.27.

The average bonus of a(n) Supervisor Call Center in Arizona - State Average is $2,999.00.

Job Description:

Supervises and coordinates activities of a team of Call Center Representatives who provide telephone customer support services and give product or service information by answering questions and offering assistance. Oversees on-floor activities, being available to affect the call center's operations; handles calls that representatives aren't able to; replies to comments and answers questions when a representative needs assistance. Studies queue and tracks inbound and/or outbound calls; keeps representatives aware of inbound calls, calls waiting, abandonment rate, etc. Coaches representatives through positive communication and feedback. Meets regularly with team, reviewing recent events and providing communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes or actions. Monitors calls of representatives to observe employee demeanor, technical accuracy, and conformity to company policies, and discusses individual performance with each representative. Monitors individual, team, and call center productivity and results to identify and act on both positive and negative performance trends to ensure attainment of organization goals and performance targets. Keep records of customer service requests and complaints; communicates with customers; answers questions and recommends corrective services to address customer complaints. Tracks attendance, daily statistics, paid time off, sick time, etc.; generates reports and creates and maintains files on each representative as they relate to attendance, production, and reviews. Creates a detailed plan of the way to impact the team's day-to-day performance. Is required to be adept in activities of employees supervised. Assists in recruiting new staff, and schedules existing staff to ensure service level objectives are met. Works with management on refining, scheduling, and administering appropriate training sessions for new hires and existing staff. Meets with MIS to review computer hardware, software, and database issues. Less

Supervises and coordinates activities of a team of Call Center Representatives who provide telephone customer support services and give product or service information by answering questions and offering assistance. Oversees on-floor activities, being available to affect the call center's operations;... More

How helpful is this page?

Are you a(n) Supervisor Call Center?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Arizona - State Average

View Salaries for Supervisor Call Center in Other Cities in Arizona - State Average

Job Openings by Indeed job search

Results for Supervisor Call Center in Arizona - State Average

Supervisor, Call Center Operations (Clinical) - Tempe, AZ

NurseWise

Oversee daily operations of call centers toward achievement of successful call outcomes and organizational goals/initiatives....

View job on Indeed.com

Customer Service Supervisor - Bilingual Preferred - Scottsdale, AZ

Sentry Insurance

Working knowledge of telecommunication systems and call center software. Ability to provide leadership to employees within a fast-paced call center environment....

View job on Indeed.com

Supervisor, Customer Service - Tempe, AZ

Healthesystems

Experience must include a minimum of two years’ of team lead/leadership/supervisory-level experience, preferably within a call center....

View job on Indeed.com

Phoenix Operation Advisor- Work From Home - Phoenix, AZ

Blackboard Inc.

Escalate unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution....

View job on Indeed.com

Supervisor, Contact Center - Phoenix, AZ

Matrix Absence Management

The Contact Center Supervisor is responsible for overseeing a team of Contact Center Specialists. Strong ability to collect, document, analyze and present call...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x