NOC Technician Salary in Arizona - State Average

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Average Salary for NOC Technician in Arizona - State Average

The average salary of a(n) NOC Technician in Arizona - State Average is $91,283.

The average hourly rate of a(n) NOC Technician in Arizona - State Average is $43.89.

The average bonus of a(n) NOC Technician in Arizona - State Average is $3,962.00.

Job Description:

Provides customer service, technical support, surveillance, troubleshooting, maintenance, and repair at the Network Operations Center (NOC). Monitors the network for alarms or certain conditions that may require special attention to avoid impact on the network's performance. Troubleshoots and recovers or corrects server and/or network problems in accordance with departmental policies and procedures. Monitors network elements, including alarm conditions, ensuring immediate action when fault is detected. Troubleshoots, recovers, and identifies major outage events for each network platform supported. Interfaces directly with internal and/or external customers and tracks interactions, progress, and resolution in trouble tickets. Responds to and resolves problems reported by customers or management systems, working with System Engineers and the Operations team for technical issues. Performs timely technical and management escalations for outstanding problems. Develops and maintains an in-depth working knowledge of all products and services. Participates in the activities associated with a variety of departmental projects including preparing and distributing reports, material, documentation, and coordinating tasks. Establishes a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided. Reviews the effectiveness of current procedures and strives to identify improvement to processes. Less

Provides customer service, technical support, surveillance, troubleshooting, maintenance, and repair at the Network Operations Center (NOC). Monitors the network for alarms or certain conditions that may require special attention to avoid impact on the network's performance. Troubleshoots and recovers or... More

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