Help Desk Manager Salary in Arizona - State Average

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Help Desk Manager in Arizona - State Average

The average salary of a(n) Help Desk Manager in Arizona - State Average is $92,917.

The average hourly rate of a(n) Help Desk Manager in Arizona - State Average is $44.67.

The average bonus of a(n) Help Desk Manager in Arizona - State Average is $4,042.00.

Job Description:

Manages and oversees all activities of computer help desk including services, procedures, efficiency, and quality control. Coordinates diagnosing, troubleshooting, and resolving information systems problems to minimize down time of applications and personnel. Directs subordinates who recognize, identify, diagnose, and isolate problems with computer hardware and software. Develops and implements procedures for finding and resolving problems with computer products and services. Coordinates problems with appropriate technical, professional, and service personnel to assure continuing problems are resolved. Ensures timeliness in identifying and resolving computer or service problems. Monitors staff and reviews incident reports, tracking volume and types of customer calls and timing of resolution of problems; determines if additional follow-up is needed or if action is required to make department changes or improvements. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to keep current on information about new computer technology and software. Recruits, hires, trains staff, evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. Less

Manages and oversees all activities of computer help desk including services, procedures, efficiency, and quality control. Coordinates diagnosing, troubleshooting, and resolving information systems problems to minimize down time of applications and personnel. Directs subordinates who recognize,... More

How helpful is this page?

Are you a(n) Help Desk Manager?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Arizona - State Average

View Salaries for Help Desk Manager in Other Cities in Arizona - State Average

Job Openings by Indeed job search

Results for Help Desk Manager in Arizona - State Average

Help Desk Manager - Phoenix, AZ

Mobile Mini

Create and manage Help Desk standard operating procedures. Continually promote and improve help desk services that leads to superior customer experience....

View job on Indeed.com

Director IT Infrastructure - Chandler, AZ

Rogers Corporation

Help build a cleaner, safer and more connected world through a career with Rogers Corporation. Network infrastructure, cloud computing, data center operations,...

View job on Indeed.com

AM Guest Service Supervisor - Phoenix, AZ

Embassy Suites Phoenix Scottsdale

Guest Services Manager. Help maintain productivity levels at or above budgeted standards. Set the standard for guest relations at the Front Desk....

View job on Indeed.com

Help Desk Supervisor - Chandler, AZ

INT Technologies

Help Desk Supervisor*. We are currently accepting resumes for Help Desk Supervisor in Chandler, AZ.*. Would have an understanding of the calls they are taking...

View job on Indeed.com

Front Desk Supervisor - Scottsdale, AZ

Marriott International, Inc

Report accidents, injuries, and unsafe work conditions to manager; As a host with Marriott Hotels, you will help keep this promise by delivering premium choices...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x