Service Delivery Manager Salary in Alabama - State Average

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Average Salary for Service Delivery Manager in Alabama - State Average

The average salary of a(n) Service Delivery Manager in Alabama - State Average is $79,197.

The average hourly rate of a(n) Service Delivery Manager in Alabama - State Average is $38.08.

The average bonus of a(n) Service Delivery Manager in Alabama - State Average is $3,168.00.

Job Description:

Manages the performance of services to clients as agreed in the contract and ensures that the service levels are achieved. Manages the day-to-day operations of the Service Delivery teams as well as contract development, signing and tracking, and customer and vendor relationship management. Implements and updates current business processes which will maximize efficiency, productivity, and drive the delivery of products, goods, and services to customers in a quality and timely manner. Designs future processes and defines system requirements for functional areas within the Service Delivery organization. Establishes measurement criteria for processes so team can continuously improve, by assessing weak points, measuring progress, and adjusting to the changing needs of the business. Ensures service level agreements are achieved and client expectations are met or exceeded. Builds services relationships with clients, providing regular communication and status/performance updates. Maintains working relationships or partnerships with existing and future vendors. Ensures quality and profitable services are performed to the agreed service level agreement. Ensures that systems, processes, and methodologies as specified are followed allowing effective monitoring, control, and support of service delivery. Provides reports to an agreed schedule or on request, including management and account performance reports. Attends client service review meetings, covering performance reports, service improvements, quality, and processes. Interfaces with Procurement, Financial Services, Technical Services, Sales, Consulting, and Legal as required. Less

Manages the performance of services to clients as agreed in the contract and ensures that the service levels are achieved. Manages the day-to-day operations of the Service Delivery teams as well as contract development, signing and tracking, and customer and... More

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