Membership Services Director Salary in Alabama - State Average

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Average Salary for Membership Services Director in Alabama - State Average

The average salary of a(n) Membership Services Director in Alabama - State Average is $106,080.

The average hourly rate of a(n) Membership Services Director in Alabama - State Average is $51.00.

The average bonus of a(n) Membership Services Director in Alabama - State Average is $6,694.00.

Job Description:

Directs the member services function in a health plan. Plans, implements, and continuously evaluates the member services program to enhance the effective use of services and to improve customer satisfaction. Typically requires a bachelor's degree with five years of health plan experience in a customer service call center. Plans and directs operations within the Member Services Department to provide explanation of benefits and response to members' questions and complaints. Instructs departmental staff on proper member service procedures and monitors service levels. Researches and evaluates complaint reports to detect patterns, formulate solutions, and report needed actions to appropriate individuals, departments or committees. Works with members on complex issues to offer mutually acceptable alternatives to problems and complaints. Responsible for hiring, developing, and managing a qualified staff concerned with providing member services to members of the health plan. Monitors departmental statistics, reports results, and develops action plans that address deficits. Participates on various committees to formulate actions to proactively address member and provider needs. Prepares and presents management reports that show departmental activities as well as specific problems identified and solutions. Develops and implements policies and procedures related to customer service. Prepares and manages the departmental budget. Less

Directs the member services function in a health plan. Plans, implements, and continuously evaluates the member services program to enhance the effective use of services and to improve customer satisfaction. Typically requires a bachelor's degree with five years of health... More

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Results for Membership Services Director in Alabama - State Average

Sales Implementation Manager - Mobile, AL - Mobile, AL

UnitedHealth Group

Customer service experience. This will include use of development tools and timelines to ensure membership goals are met....

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Food Service Director - Hartselle, AL

Columbia Cottage in Hartselle

Food Service Preparation. Maintains communication with Managing Director on all matters and issues related to Food Services....

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Membership Sales Director - Montgomery, AL

Capital City Club, Montgomery

The Membership Director ensures the enrollment process is complete and records Membership profile information....

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Outreach Coordinator - Huntsville, AL

Redstone Village Retirement Community

Participates in local associations and groups with memberships and agendas that impact area seniors. The position is supervised by the Director of Sales and is...

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Admissions Director - Huntsville, AL

Country Cottage in Huntsville

Discusses with the Managing Director issues concerning programs of service, policy changes, and other suggestions for improving marketing and sales success....

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