Help Desk Technician Salary in Alabama - State Average

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Average Salary for Help Desk Technician in Alabama - State Average

The average salary of a(n) Help Desk Technician in Alabama - State Average is $48,433.

The average hourly rate of a(n) Help Desk Technician in Alabama - State Average is $23.29.

The average bonus of a(n) Help Desk Technician in Alabama - State Average is $1,361.00.

Job Description:

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Talks with co-workers to research problem and find solution. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Writes software and hardware evaluation and recommendation for management review. Writes or revises user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training. Less

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to... More

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Help Desk Technician - Mobile, AL

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Responsible for operating IT-Pointe Help Desk application as level 1 support. Help Desk Technician is responsible for providing support for computer and...

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DSSS - Help Desk Support Technician III (16020) - Huntsville, AL - Huntsville, AL

Davidson Technologies, Inc.

Integrated Service Desk Analyst to support the MDA Integrated Service Desk in the IT Services Directorate on the JRDC program at Redstone Arsenal in Huntsville,...

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Systems Administrator\Help Desk Technician - Hoover, AL

TailWinds Technologies

3+ years working in a technical support/help desk environment supporting Windows. We are looking to hire a System Administrator in our Hoover, AL office that...

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Memory Upgrade Technician - Birmingham, AL - Birmingham, AL

SmartSource, Inc

Experience working from a help desk management system. SmartSource is in need of Memory Upgrade Technicians.*. Birmingham – 5 technicians – 4 days....

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PC Support Technician - Huntsville, AL

Jacobs

Resolution or accepting trouble reports and assigning Help Desk Tickets. A level I technician. Route incoming service desk tickets to correct....

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