Guest Services Representative Salary in Alabama - State Average

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Average Salary for Guest Services Representative in Alabama - State Average

The average salary of a(n) Guest Services Representative in Alabama - State Average is $50,715.

The average hourly rate of a(n) Guest Services Representative in Alabama - State Average is $24.38.

The average bonus of a(n) Guest Services Representative in Alabama - State Average is $1,243.00.

Job Description:

Welcomes and acknowledges all hotel, motel, or other lodging establishment guests according to company standards; anticipates and addresses guests' service needs; assists individuals with disabilities; and thanks guests. Organizes, confirms, processes, and conducts guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Processes and secures payment and verifies and adjusts billing. Provides information to guests concerning rates, availability of rooms, description of facilities and services, and information about area entertainment and attractions, sight-seeing opportunities, and local shopping and dining. Processes all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing, activating, and filing room keys in accordance with property policies and procedures. Responds to and resolves guest requests and relays messages. Identifies and explains room features to guests; supplies guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Runs and reviews daily reports/logs. Accepts and records wake-up call requests and delivers to appropriate department. Processes all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; and provides change. Notifies Loss Prevention/Security of any guest reports of theft. Follows all company policies and procedures; reports accidents, injuries, and unsafe work conditions to manager; ensures uniform and/or personal appearance are clean and professional; maintains confidentiality of proprietary information; and protects company assets. Complies with quality assurance expectations and standards. May issue escort instructions to bellhop. May keep records of room availability and guests' accounts. May post charges, such as room, food, liquor, or telephone, to ledger. May make restaurant, transportation, or entertainment reservation, and arrange for tours. May deposit guests' valuables in hotel safe or safe-deposit box. May order complimentary flowers or champagne for guests. May rent dock space at marina-hotel. Less

Welcomes and acknowledges all hotel, motel, or other lodging establishment guests according to company standards; anticipates and addresses guests' service needs; assists individuals with disabilities; and thanks guests. Organizes, confirms, processes, and conducts guest check-ins/check-outs, room reservations, requests, changes, and... More

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Results for Guest Services Representative in Alabama - State Average

Assistant Manager - Jacksonville, AL

Starboard Group Management Company

Execution of guest relation activities, including interaction with guests. The requirements listed below are representative of the knowledge, skill, and/or...

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Receptionist - Alabama

Valassis

Payment Solutions, Marketing Services and Retail Channels. The requirements listed below are representative of the knowledge, skill, and/or ability required....

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Crew Member - Birmingham, AL

Moes Southwest Grill

The Moe's Crew Member is responsible for providing excellent customer service to our guests. Interact with guests in a pleasant and up-beat fashion....

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Brand Representative - Dothan, AL

Altar'd State

Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards....

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Guest Service Representative - Birmingham, AL

LBA Hospitality

Multi task, remain associate and guest service centric. Provide excellent guest service in an efficient, courteous professional manner;...

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