Customer Service Associate Salary in Alabama - State Average

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Customer Service Associate in Alabama - State Average

The average salary of a(n) Customer Service Associate in Alabama - State Average is $37,650.

The average hourly rate of a(n) Customer Service Associate in Alabama - State Average is $18.10.

The average bonus of a(n) Customer Service Associate in Alabama - State Average is $772.00.

Job Description:

Communicates effectively with providers and members of the health plan, answering inquiries about member eligibility, plan benefits, claims status, and demographics. Provides customer service to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers. Typically has more than two years of experience in customer service. Receives inquiries from members via the Internet, telephone, and in writing regarding covered benefits. Provides assistance in resolving problems such as finding physicians, arranging transportation, ordering identification cards, changing primary care case managers, filing appeals, resolving billing errors, and accessing payment. Maintains records of all contacts and results. Provides claim status, payment amounts, and/or denials for processed claims. Reports successive claims payment issues or member issues to management for appropriate intervention. Assists providers with standard electronic claims submission questions and works with providers to resolve problems in filing electronic claims. Mails out provider directories and new member packets. Assists providers and members in accessing information via the organization's online services directory. May intercede on the member's behalf with providers and other parties to resolve member problems. Less

Communicates effectively with providers and members of the health plan, answering inquiries about member eligibility, plan benefits, claims status, and demographics. Provides customer service to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating... More

How helpful is this page?

Are you a(n) Customer Service Associate?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Alabama - State Average

View Salaries for Customer Service Associate in Other Cities in Alabama - State Average

Job Openings by Indeed job search

Results for Customer Service Associate in Alabama - State Average

Customer Service Representative - Birmingham, AL

Move & Store

Customer service associate will be responsible for interacting with customers with the utmost professionalism and courtesy....

View job on Indeed.com

Cashiers / Sales Associate - Dothan, AL

Michaels

The Cashier performs all cash register operations and related customer service duties. In addition to providing world class service to our customers, they...

View job on Indeed.com

Retail Customer Service Associate - Birmingham, AL

FedEx Office

The Retail Customer Service Associate consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate...

View job on Indeed.com

Patient Access Reps/Healthcare Customer Service Rep - Mobile, AL

Alorica

Maintain a professional relationship with the patient while providing excellent customer service and performing assigned duties....

View job on Indeed.com

Store Associate - Guntersville, AL

ALDI

Excellent customer service skills and communication are a must, as well as a flexible schedule. You’ll be front and center working in many roles – everything...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x