Computer Help Desk Supervisor Salary in Alabama - State Average

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Computer Help Desk Supervisor in Alabama - State Average

The average salary of a(n) Computer Help Desk Supervisor in Alabama - State Average is $85,422.

The average hourly rate of a(n) Computer Help Desk Supervisor in Alabama - State Average is $41.07.

The average bonus of a(n) Computer Help Desk Supervisor in Alabama - State Average is $3,460.00.

Job Description:

Supervises and coordinates activities of Help Desk Technicians or Representatives engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and e-mail messages from customers seeking guidance on technical problems, diagnosing nature of problems, and assisting customers through problem solving steps. Identifies, troubleshoots, and resolves information systems problems to minimize down time of applications and personnel. Aids in developing procedures for finding and resolving problems with computer products and services. Coordinates problems with appropriate technical, professional, and service personnel, along with users who reported the problem. Supervises activities including, but not limited to, receiving telephone calls from users having problems using computer software and hardware or inquiring how to use specific software; talking to user to learn procedures followed and source of error; answering questions, applying knowledge of computer software, hardware, and procedures; determining cause of problem; and talking with co-workers to research problem and find solution. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to obtain current information about computers. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. Less

Supervises and coordinates activities of Help Desk Technicians or Representatives engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and e-mail messages from customers seeking guidance on technical problems, diagnosing nature of problems, and... More

How helpful is this page?

Are you a(n) Computer Help Desk Supervisor?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Alabama - State Average

View Salaries for Computer Help Desk Supervisor in Other Cities in Alabama - State Average

Job Openings by Indeed job search

Results for Computer Help Desk Supervisor in Alabama - State Average

2017 IT Director - Prattville, AL

City of Prattville

Provides help desk support. Computer terminal, and personal computer. Skill in using a computer terminal and personal computer....

View job on Indeed.com

Commerical Helpdesk Supervisor - Huntsville, AL

LG Electronics

Monitor Help Desk activities, status and results. Provide all aspects of support for Commercial Display Product to help desk representatives and manage the team...

View job on Indeed.com

Field Service Technician - Fort Rucker, AL

Vencore

Review issues with the program as reported through S4IF Help Desk. Position Title of Supervisor:. Thorough understanding of basic computer operations....

View job on Indeed.com

IT Administrator - Birmingham, AL

GLOVIS America, Inc.

Help collecting IT assets. Some lifting of computer equipment. Initial load of personal computer disk image....

View job on Indeed.com

Enterprise Service Desk Specialist II - Huntsville, AL

Vectrus

Enterprise Service Desk Specialist II. Under general supervision, conduct operations in support of the Enterprise Service Desk and existing non-local Service...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x