Salary Data

e-Commerce Customer Service Representative Salary

How much does a e-Commerce Customer Service Representative make in the United States?
Get the insights on the salary, benefits, education, and job description.
Salary Data for e-Commerce Customer Service Representative

$67,706 (USD)/yr

$33 (USD)/hr

$1,835 (USD)/yr

$66,862 (USD)/yr

$32 (USD)/hr

$1,835 (USD)/yr

Job Description
Supports the development of e-commerce activities, such as online purchase orders, invoicing, Continuous Replenishment Program (CRP) or Vendor Managed Inventory (VMI) activity, warehouse interfaces, and bank relationships, that use electronic communication methods such as Electronic Data Interchange (EDI), File Transfer Protocol (FTP), etc. Provides first-level problem resolution, including reviewing reports and log files on a daily basis, analyzing transaction files to identify data errors, transmission errors and mapping errors, and working with VAN's (Value Added Network) and trading partners to resolve transmission issues and re-transmit e-commerce documents.
The average e-commerce customer service representative salary in United States is $67,706 or an equivalent hourly rate of $33. In addition, they earn an average bonus of $1,835. Salary estimates based on salary survey data collected directly from employers and anonymous employees in United States.
Compensation Data Based on Experience

$48,628 (USD)

$83,481 (USD)


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Salary Potential

$78,490 (USD)

16 %

Based on our compensation data, the estimated salary potential for e-Commerce Customer Service Representative will increase 16 % over 5 years.

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About The Data
The above data is a sample of data available in ERI's Global Salary Calculator. The Global Salary Calculator provides compensation data for over 45,000 positions in 8,000+ cities in 69 countries. If you need to calculate competitive levels of salaries, incentives and total compensation by industry, organization size and salary planning date, please view a demonstration version of ERI's Salary Assessor, which is used by the majority of the Fortune 500 for salary survey data and compensation planning.

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