Work in Compensation or HR?    x
Or browse by:


Average Base Salary


Average Hourly Rate


Average Bonus
The average customer center representative (complex calls) salary in United States is $44,543 or an equivalent hourly rate of $21. In addition, they earn an average bonus of $953. Salary estimates based on salary survey data collected directly from employers and anonymous employees in United States.
Salary by Experience


Entry Level Salary


Senior Level Salary
An entry level customer center representative (complex calls) (1-3 years of experience) earns an average salary of $35,707. On the other end, a senior level customer center representative (complex calls) (8+ years of experience) earns an average salary of $53,516.

Are you paid fairly?

Calculate your market salary rate to find out.
Calculate Salary
Job Description
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.

The chart below breaks down accounts by the highest level of education obtained.

Jobs that May Interest You

Customer Service Representative- Inbound Call Center
Interprets, analyzes, and resolves complex problems with minimal assistance. * Proven ability to ... Strong organizational skills with the ability to multi-task and handle a high volume of phone calls
Inbound Call Center Customer Service Representative (Pharmaceutical)
Redline Resources
San Diego
Support the Customer Service answering customer calls, must possess and demonstrate excellent ... Research complex issues across multiple databases and work with support resources to resolve ...
Call Center Representative
Accel Entertainment Gaming LLC
Responds to customer calls by assessing issues and providing appropriate guidance to resolution ... May be required to effectively manage difficult customers over the phone and escalate more complex ...
Part-time Bilingual Call Center Rep - PM Shift - San Antonio
San Antonio
This position could also be responsible for placing reminder calls to respondents. Who is Nielsen ... Job Responsibilities · Practice exceptional customer service and telephone techniques · Follow ...
Healthcare Call Center Representative
Pharmaceutical Strategies
Make outbound calls to members to gather information; analyze and process data accordingly ... Make independent judgments in order to respond to complex or critical member issues. QUALIFICATIONS
About the Data

The above data is a data available in ERI Economic Research Institute's Global Salary Calculator. The Global Salary Calculator provides compensation data for over 45,000 positions in 8,000+ cities in 69 countries. Try a free demo of the cloud-based Global Salary Calculator.

If you need to calculate competitive levels of salaries, incentives and total compensation by industry, organization size and salary planning date, please view a demonstration version of ERI's Salary Assessor, which is used by the majority of the Fortune 500 for salary survey data and compensation planning. Try a free demo of the cloud-based Salary Assessor.

Discover How Much You Should Be Paid

Get informed of your market rate.

Do you work in HR or Compensation?

Try Free Demo

Try our professional compensation software to generate detailed salary and cost of living reports.

Try Free Demo