Membership Services Director Salary in United States

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Average Salary for Membership Services Director in United States

The average salary of a(n) Membership Services Director in United States is $110,287.

The average hourly rate of a(n) Membership Services Director in United States is $53.02.

The average bonus of a(n) Membership Services Director in United States is $6,959.00.

Job Description:

Directs the member services function in a health plan. Plans, implements, and continuously evaluates the member services program to enhance the effective use of services and to improve customer satisfaction. Typically requires a bachelor's degree with five years of health plan experience in a customer service call center. Plans and directs operations within the Member Services Department to provide explanation of benefits and response to members' questions and complaints. Instructs departmental staff on proper member service procedures and monitors service levels. Researches and evaluates complaint reports to detect patterns, formulate solutions, and report needed actions to appropriate individuals, departments or committees. Works with members on complex issues to offer mutually acceptable alternatives to problems and complaints. Responsible for hiring, developing, and managing a qualified staff concerned with providing member services to members of the health plan. Monitors departmental statistics, reports results, and develops action plans that address deficits. Participates on various committees to formulate actions to proactively address member and provider needs. Prepares and presents management reports that show departmental activities as well as specific problems identified and solutions. Develops and implements policies and procedures related to customer service. Prepares and manages the departmental budget. Less

Directs the member services function in a health plan. Plans, implements, and continuously evaluates the member services program to enhance the effective use of services and to improve customer satisfaction. Typically requires a bachelor's degree with five years of health... More

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Coach Membership Sales Representatives. Create and implement innovative membership promotions and incentives to fuel new membership sales, as well as programs...

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Director, Member Services - Englewood, CO

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Ensures the delivery of a positive and valuable service focused membership experience. The Director, Member Services is responsible for executing the membership...

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Director of Branch Operations - Boston, MA

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Position reports to the Executive Director. Develop and maintain collaborative relationships with community agencies in service delivery area....

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