Member Services Trainer-Auditor Salary in United States

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Average Salary for Member Services Trainer-Auditor in United States

The average salary of a(n) Member Services Trainer-Auditor in United States is $72,962.

The average hourly rate of a(n) Member Services Trainer-Auditor in United States is $35.08.

The average bonus of a(n) Member Services Trainer-Auditor in United States is $2,736.00.

Job Description:

Ensures maximum effectiveness of customer service programs by providing instruction and training to new service representatives. Provides customer service in a senior capacity to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers. Serves as a resource for all entry-level Member Service Representatives and may assist with resolution of issues or handle calls that cannot be resolved by less-experienced staff. Designs and implements programs to improve performance and efficiency. Develops and implements customer service skills testing mechanisms. Teaches team members how to communicate effectively with providers and members of the health plan and answer inquiries about member eligibility, plan benefits, claims status, and demographics. Monitors customer service performance levels within the department. Researches and resolves problems, complaints, and concerns. Less

Ensures maximum effectiveness of customer service programs by providing instruction and training to new service representatives. Provides customer service in a senior capacity to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers.... More

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Results for Member Services Trainer-Auditor in United States

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The PSC Auditor and Trainer must be Epic Certified in Cadence and a CarePATH Certified Trainer. The Pre-Service Center (PSC) Auditor and Trainer is a key member...

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Coding Education Specialist - Indiana

Franciscan Alliance

AHIMA certified ICD10 trainer. Maintain EPIC CT trainer status for Coding and HIM. Request security to Franciscan Alliance systems for new coding team members....

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System Support Specialist - Austin, TX

Dept of Family & Protectve Svc

Serves as peer trainer for background check unit members. The position interacts routinely with all areas of DFPS, including Program Support, Purchased Client...

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Billing Compliance Auditor - Baltimore, MD

Johns Hopkins University

Must be self-motivated and comfortable working independently, as a team member. Verify and correct as necessary, the audit work completed by the auditors....

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