Member Services Trainer-Auditor Salary in United States

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Average Salary for Member Services Trainer-Auditor in United States

The average salary of a(n) Member Services Trainer-Auditor in United States is $73,115.

The average hourly rate of a(n) Member Services Trainer-Auditor in United States is $35.15.

The average bonus of a(n) Member Services Trainer-Auditor in United States is $2,742.00.

Job Description:

Ensures maximum effectiveness of customer service programs by providing instruction and training to new service representatives. Provides customer service in a senior capacity to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers. Serves as a resource for all entry-level Member Service Representatives and may assist with resolution of issues or handle calls that cannot be resolved by less-experienced staff. Designs and implements programs to improve performance and efficiency. Develops and implements customer service skills testing mechanisms. Teaches team members how to communicate effectively with providers and members of the health plan and answer inquiries about member eligibility, plan benefits, claims status, and demographics. Monitors customer service performance levels within the department. Researches and resolves problems, complaints, and concerns. Less

Ensures maximum effectiveness of customer service programs by providing instruction and training to new service representatives. Provides customer service in a senior capacity to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers.... More

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Results for Member Services Trainer-Auditor in United States

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Our 700+ member team serves over 35,000 children and. Will develop, train and implement agency-wide projects/initiatives i.e. customer service, performance....

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Quality Auditor/Trainer - East Syracuse, NY

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The Internal Quality Auditor / Trainer ensures that organizational processes – and the goods and services that result – comply with the requirements of...

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Medical Coding Trainer - Anticipated - Tinker AFB, OK

Chickasaw Nation Industries

Certified Professional Medical Auditor (CPMA); Biometric Data Quality Assurance Service (BDQAS). Coordinates coding support, workload assistance and scheduling...

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Claims Coordinator - Honolulu, HI

HMSA

Ability to speak effectively before groups of employees, various levels of management and individual members, providers and auditors....

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Quality System Training Coordinator - California

TalentBurst, Inc.

Strong customer service orientation and experience. The position will interact regularly with the Manager of Training and Development, Illumina University,...

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