Member Services Trainer-Auditor Salary in United States

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Average Salary for Member Services Trainer-Auditor in United States

The average salary of a(n) Member Services Trainer-Auditor in United States is $73,038.

The average hourly rate of a(n) Member Services Trainer-Auditor in United States is $35.11.

The average bonus of a(n) Member Services Trainer-Auditor in United States is $2,739.00.

Job Description:

Ensures maximum effectiveness of customer service programs by providing instruction and training to new service representatives. Provides customer service in a senior capacity to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers. Serves as a resource for all entry-level Member Service Representatives and may assist with resolution of issues or handle calls that cannot be resolved by less-experienced staff. Designs and implements programs to improve performance and efficiency. Develops and implements customer service skills testing mechanisms. Teaches team members how to communicate effectively with providers and members of the health plan and answer inquiries about member eligibility, plan benefits, claims status, and demographics. Monitors customer service performance levels within the department. Researches and resolves problems, complaints, and concerns. Less

Ensures maximum effectiveness of customer service programs by providing instruction and training to new service representatives. Provides customer service in a senior capacity to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers.... More

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Results for Member Services Trainer-Auditor in United States

PreService Center Auditor and Trainer - Cincinnati, OH

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The PSC Auditor and Trainer must be Epic Certified in Cadence and a CarePATH Certified Trainer. The Pre-Service Center (PSC) Auditor and Trainer is a key member...

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QA Auditor/Trainer - Boise, ID

Molina Healthcare

Works with assigned managers, supervisors, or other team members to identify training needs. Monitors operations processes and contracted requirements for...

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Senior Auditor, Healthcare - Frisco, TX

Cotiviti

Considered a mentor, trainer, developer of less tenured Audit team members. May participate in auditor assessment, progression....

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Senior Auditor Team Lead - Conshohocken, PA

Cotiviti

This is a Senior Auditor with responsibility for leading or supervising a team within an audit engagement and is considered a mentor, trainer, developer of less...

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Claims Coordinator - Honolulu, HI

HMSA

Ability to speak effectively before groups of employees, various levels of management and individual members, providers and auditors....

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