Customer Service Manager Salary in United States

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Average Salary for Customer Service Manager in United States

The average salary of a(n) Customer Service Manager in United States is $85,519.

The average hourly rate of a(n) Customer Service Manager in United States is $41.11.

The average bonus of a(n) Customer Service Manager in United States is $5,807.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Results for Customer Service Manager in United States

Customer Service Manager - Cranbury, NJ

Corner Man Consultants

Customer Service Manager. Develop and drive metrics for everything customer service; Track record in developing and managing customer service policies and...

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Customer Service Manager- Tampa, FL.- GER01705 - Tampa, FL

Gerdau

Manage and lead customer service team (approximately 10- 15 direct reports) to help optimize fulfillment of orders and customer service satisfaction....

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Customer Service Manager - Las Vegas, NV

American Airlines

There are five major job responsibilities for Customer Service Managers:. Provide Quality Service and Achieve Superior Customer Satisfaction....

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Manager, Voice of the Customer, US Remote - Remote

Mckesson

The Manager, Voice of Customer will be. The Senior Manager. Proactively identify customer friction. Installed base of IWS customers....

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Customer Support Manager - Atlanta, GA

Samsung Electronics America

Send and check for accuracy in required daily, weekly and monthly reports. We are currently recruiting for a Customer Support Manager in Atlanta....

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