Customer Service Manager Salary in United States

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Average Salary for Customer Service Manager in United States

The average salary of a(n) Customer Service Manager in United States is $85,507.

The average hourly rate of a(n) Customer Service Manager in United States is $41.11.

The average bonus of a(n) Customer Service Manager in United States is $5,806.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Results for Customer Service Manager in United States

Customer Service Manager - Los Angeles, CA

American Airlines

There are five major job responsibilities for Customer Service Managers:. Provide Quality Service and Achieve Superior Customer Satisfaction....

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Customer Success Manager - Remote

The Activate Company

As a Customer Success Manager you will manage the full lifecycle of customer relationships including; As a Customer Success Manager your Responsibilities will...

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Customer Service Manager - Minneapolis - Minneapolis, MN

Coloplast

Constantly improve customer service experience to create engaged customers and customer service team. Full operational responsibility for the Customer Service...

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Operations Manager - Cypress, CA

Nake Corporation

5+ years customer service and/or human resources experience; Monitor customer service phone calls/correspondence and provide employees with guidance in handling...

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Manager, Customer Service Training / Facilitator - Immediate Opening - Atlanta, GA

Altisource

Customer Service Training:. We are looking for an experienced *Manager, Customer Service Training / Facilitator*....

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