Customer Service Director Salary in United States

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Average Salary for Customer Service Director in United States

The average salary of a(n) Customer Service Director in United States is $118,885.

The average hourly rate of a(n) Customer Service Director in United States is $57.16.

The average bonus of a(n) Customer Service Director in United States is $10,628.00.

Job Description:

Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or service offered. Plans, formulates customer service policies, and directs and coordinates the company's customer service activities, assisting the Customer Service Top Officer. Analyzes reports of findings and recommends response to complaint, considering nature and complexity of complaint, requirements, actions of subordinates to ensure settlements are made correctly. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries. May provide administrative support to sales activities, which may include, but are not limited to, processing customers orders, supplying price quotations, supplying product information, keeping sales statistics, and other related activities. Less

Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or... More

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Results for Customer Service Director in United States

Director of Customer Success - Cary, NC

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The Director of Customer Success will be responsible for the successful on-boarding and lifecycle of our customers, including services and software....

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Director, University Food Services - Bozeman, MT

Montana State University

Have a strong commitment to customer service. Oversee division’s customer service initiatives in support of the university’s commitment to service excellence....

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Social Media Coordinator - MacDill AFB, FL

People, Technology & Processes

Additional proof-reading, collaboration on other products, customer service, and media research/analysis. Web-Based Portal Services....

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Director of Customer Success - Atlanta, GA

MessageGears

It includes customer on-boarding (installation and training), professional services, tier-1 support, and customer retention....

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Recreation/Customer Service Director - Loogootee, IN

Daviess Martin Joint County Parks & Recreation Department

Customer service, programming:. Hiring, scheduling, and managing staff to facilitate programs and ensure customer service representation....

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