Customer Center Representative (Complex Calls) Salary in United States

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Average Salary for Customer Center Representative (Complex Calls) in United States

The average salary of a(n) Customer Center Representative (Complex Calls) in United States is $45,212.

The average hourly rate of a(n) Customer Center Representative (Complex Calls) in United States is $21.74.

The average bonus of a(n) Customer Center Representative (Complex Calls) in United States is $968.00.

Job Description:

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position from lower-level Call Center Representatives. Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services, and may require considerable adaptation in response to the particular customer in order to achieve success. Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, troubleshoots, researches, and/or selling products and services. Requires knowledge to interface successfully with other department within the company, extensive knowledge to navigate company's customer information systems and/or order system, and extensive knowledge of company, services, and products. Handles the most complex customer inquiries, and only rare cases may be passed to higher level leader or supervisor. May provide assistance to lower-level Call Center Representatives. Less

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position... More

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Results for Customer Center Representative (Complex Calls) in United States

Call Center Customer Service Representative - Work From Home - Chandler, AZ

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Exciting career opportunity as a Call Center / Customer Service Representative – Healthcare / Work from Home in Chander, AZ....

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Customer Happiness Representative - Fairfax, VA

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Experience in a customer service or call center setting preferred. Have working experience communicating complex customer issues to development teams....

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Customer Service Representative - Martin County, NC

North Carolina Office of State Human Resources

The Call Center is a 7 days per week operation, including all holidays and weekends. The Customer Service Representative is the human contact for FNS recipients...

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Customer Service Representative - Martin County, NC

State of North Carolina

The Call Center is a 7 days per week operation, including all holidays and weekends. The Customer Service Representative is the human contact for FNS recipients...

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Office Assistant II (Call Center/Customer Service) - Tampa, FL

Hillsborough County, FL

Prior customer service or call center experience. Outstanding customer service by attending to walk-in customers and answering telephones, giving accurate...

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