Customer Center Representative (Complex Calls) Salary in United States

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Average Salary for Customer Center Representative (Complex Calls) in United States

The average salary of a(n) Customer Center Representative (Complex Calls) in United States is $45,264.

The average hourly rate of a(n) Customer Center Representative (Complex Calls) in United States is $21.76.

The average bonus of a(n) Customer Center Representative (Complex Calls) in United States is $969.00.

Job Description:

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position from lower-level Call Center Representatives. Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services, and may require considerable adaptation in response to the particular customer in order to achieve success. Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, troubleshoots, researches, and/or selling products and services. Requires knowledge to interface successfully with other department within the company, extensive knowledge to navigate company's customer information systems and/or order system, and extensive knowledge of company, services, and products. Handles the most complex customer inquiries, and only rare cases may be passed to higher level leader or supervisor. May provide assistance to lower-level Call Center Representatives. Less

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position... More

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Results for Customer Center Representative (Complex Calls) in United States

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De-escalating the call where appropriate and providing solutions that leave the customer satisfied with the resolution....

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Associate Claims Representative - Greensboro, NC - Greensboro, NC

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It's complex, detailed work. (SM)As an Associate Claims Representative, you’ll be responsible for handling incoming healthcare claims ensuring a high level of...

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CUSTOMER SERVICE REPRESENTATIVE - Albany, NY

Capital District Transportation Authority

Call center or related experience is mandatory. Direct customer calls to other departments when necessary. Outstanding customer service skills....

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Customer Service Rep (Call Center/Patient Billing) - Portland, OR

Kaiser Permanente

Return calls within 24 hours. Ability to communicate and negotiate effectively with customers. Provide a high level of customer service and to act as a liaison...

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Customer Service Representative - Raleigh, NC

Centralized Showing Service

Openings for Customer Service Representatives in our Raleigh, NC customer. Customer Service Representatives assist our clients (licensed real....

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