Customer Center Representative (Complex Calls) Salary in United States

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Average Salary for Customer Center Representative (Complex Calls) in United States

The average salary of a(n) Customer Center Representative (Complex Calls) in United States is $45,424.

The average hourly rate of a(n) Customer Center Representative (Complex Calls) in United States is $21.84.

The average bonus of a(n) Customer Center Representative (Complex Calls) in United States is $972.00.

Job Description:

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position from lower-level Call Center Representatives. Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services, and may require considerable adaptation in response to the particular customer in order to achieve success. Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, troubleshoots, researches, and/or selling products and services. Requires knowledge to interface successfully with other department within the company, extensive knowledge to navigate company's customer information systems and/or order system, and extensive knowledge of company, services, and products. Handles the most complex customer inquiries, and only rare cases may be passed to higher level leader or supervisor. May provide assistance to lower-level Call Center Representatives. Less

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position... More

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Results for Customer Center Representative (Complex Calls) in United States

Customer Services Supervisor - Oakland, CA

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Strong technical competency in call or contact center customer information systems (or CIS), call management and call processing systems, and their...

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Call Center Agent - Denver, CO

Asset Recovery Inc.

Call Center / Sales experience is a plus! Answer inbound calls and make outbound calls. We are looking for a Call Center Agent to make outbound calls to our...

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CONTACT CENTER REPRESENTATIVE 1 - Seattle, WA

University of Washington Medical Center

Handle a high volume of calls in an inbound, fast-paced contact center. The Contact Center Representative 1 (CCR) is the first point of contact for new and...

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PATIENT REPRESENTATIVE - Seattle, WA

University of Washington Medical Center

Obtain information about a concern or complaint a patient and/or representative of patient has related to clinical care or customer service;...

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Customer Service Speicialist - Morrisville, NC

Teleflex

2+ years customer service experience in a call center preferred. Handles phone calls from customers and Sales Representatives regarding sales orders, inquiries,...

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