Call Center Traffic & Scheduling Analyst Salary in United States

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Average Salary for Call Center Traffic & Scheduling Analyst in United States

The average salary of a(n) Call Center Traffic & Scheduling Analyst in United States is $48,234.

The average hourly rate of a(n) Call Center Traffic & Scheduling Analyst in United States is $23.19.

The average bonus of a(n) Call Center Traffic & Scheduling Analyst in United States is $1,013.00.

Job Description:

Monitors and analyzes various real-time production performance measurements in call centers. Provides immediate feedback to department supervision and management concerning traffic variances. Determines daily staffing requirements, analyzes call volume trends, and forecasts future requirements to efficiently and profitably staff the call centers. Ensures that the call center meets department goals through the analyzing of various traffic measurements. Reports call center performance through the production of reports. Prepares schedules to meet traffic requirements. Monitors call center agent activity and real-time call traffic. Monitors agents' real-time activity and intervenes when appropriate. Provides and makes recommendations for training opportunities by analyzing volume of calls per skill and agent availability. Less

Monitors and analyzes various real-time production performance measurements in call centers. Provides immediate feedback to department supervision and management concerning traffic variances. Determines daily staffing requirements, analyzes call volume trends, and forecasts future requirements to efficiently and profitably staff the... More

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Results for Call Center Traffic & Scheduling Analyst in United States

Real Time Analyst - Roseland, NJ

DISH

Performs ad hoc analysis of center performance requested by center leaders. Primary responsibilities entail monitoring and reporting of real time call traffic...

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Real Time Workforce Analyst - United States

BCD Travel Corporate

Knowledge of call center management and all related calculations. Helps with the integration and implementation of new call center technologies....

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Business Analyst - Lynchburg, VA

Advensus, LLC

The Business Analyst serves as an advisory resource and assists the call center management team in the development and execution of strategic/operations...

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After Hour Workforce Management Analyst - Phoenix, AZ

Aetna

Functional - Customer Service/Call center monitoring & analysis - Inbound calls - call center location/1-3 Years....

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Traffic and Scheduling Analyst - Ballston Spa, NY

Active Network

Traffic and Scheduling Analyst - Saratoga Springs. Analyze contact center trends including, monitor call volume of inbound call traffic, coordinating and...

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