Call Center Traffic & Scheduling Analyst Salary in United States

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Average Salary for Call Center Traffic & Scheduling Analyst in United States

The average salary of a(n) Call Center Traffic & Scheduling Analyst in United States is $48,278.

The average hourly rate of a(n) Call Center Traffic & Scheduling Analyst in United States is $23.21.

The average bonus of a(n) Call Center Traffic & Scheduling Analyst in United States is $1,014.00.

Job Description:

Monitors and analyzes various real-time production performance measurements in call centers. Provides immediate feedback to department supervision and management concerning traffic variances. Determines daily staffing requirements, analyzes call volume trends, and forecasts future requirements to efficiently and profitably staff the call centers. Ensures that the call center meets department goals through the analyzing of various traffic measurements. Reports call center performance through the production of reports. Prepares schedules to meet traffic requirements. Monitors call center agent activity and real-time call traffic. Monitors agents' real-time activity and intervenes when appropriate. Provides and makes recommendations for training opportunities by analyzing volume of calls per skill and agent availability. Less

Monitors and analyzes various real-time production performance measurements in call centers. Provides immediate feedback to department supervision and management concerning traffic variances. Determines daily staffing requirements, analyzes call volume trends, and forecasts future requirements to efficiently and profitably staff the... More

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Communicates inter-day planning for contact centers to coordinate scheduling segments of time off phones....

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Workforce Optimization Analyst - Chicago, IL

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The Workforce Optimization Analyst possesses a strong working knowledge of real time call center operations, staffing, call center metrics and scheduling....

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