Call Center Representative (Complex Calls) Salary in United States

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Average Salary for Call Center Representative (Complex Calls) in United States

The average salary of a(n) Call Center Representative (Complex Calls) in United States is $45,310.

The average hourly rate of a(n) Call Center Representative (Complex Calls) in United States is $21.78.

The average bonus of a(n) Call Center Representative (Complex Calls) in United States is $970.00.

Job Description:

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position from lower-level Call Center Representatives. Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services, and may require considerable adaptation in response to the particular customer in order to achieve success. Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, troubleshoots, researches, and/or selling products and services. Requires knowledge to interface successfully with other department within the company, extensive knowledge to navigate company's customer information systems and/or order system, and extensive knowledge of company, services, and products. Handles the most complex customer inquiries, and only rare cases may be passed to higher level leader or supervisor. May provide assistance to lower-level Call Center Representatives. Less

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position... More

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Results for Call Center Representative (Complex Calls) in United States

Seasonal Customer Service Representatives (Bristol, CT) - Bristol, CT

Faneuil, Inc.

Preferred at least 2 years call center experience in the Healthcare or similar industry. Ability to effectively deal with complex customers....

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Customer Service Call Center Representative - San Diego, CA

UC San Diego

Excellent telephone manner in handling a variety of calls. Accept, analyze, suggest solutions for, refer, and dispatch trouble calls....

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Customer Service Representative (Multiple Openings Available!) - New Albany, OH

Aetna

Customer Service Representatives answer inquiries from our Medicare Advantage members via inbound calls, internet inquiries, and written correspondence....

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Customer Care Representative (Full-Time) - Kapolei Call Center - O‘ahu, HI

Bank of Hawaii

This position is located in the Bankoh Call Center in Kapolei, Hawaii. Routes complex problems to supervisor or designated staff member for resolution....

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Customer Service Representative - Norcross, GA

EZ Prints

Receive inbound calls and respond to emails within an allotted SLA. Transfer sales leads and calls from current and potential customers to sales team....

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