Call Center Representative (Complex Calls) Salary in United States

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Average Salary for Call Center Representative (Complex Calls) in United States

The average salary of a(n) Call Center Representative (Complex Calls) in United States is $45,209.

The average hourly rate of a(n) Call Center Representative (Complex Calls) in United States is $21.73.

The average bonus of a(n) Call Center Representative (Complex Calls) in United States is $967.00.

Job Description:

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position from lower-level Call Center Representatives. Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services, and may require considerable adaptation in response to the particular customer in order to achieve success. Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, troubleshoots, researches, and/or selling products and services. Requires knowledge to interface successfully with other department within the company, extensive knowledge to navigate company's customer information systems and/or order system, and extensive knowledge of company, services, and products. Handles the most complex customer inquiries, and only rare cases may be passed to higher level leader or supervisor. May provide assistance to lower-level Call Center Representatives. Less

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position... More

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Results for Call Center Representative (Complex Calls) in United States

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Minimum one (1) year in a call center environment and two to three years' experience in sales and service preferably at a financial institution....

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Customer Service Representative – Overnight Shift - Chicago, IL

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Answer phone calls in a call center environment. Receive reported issues from customers mostly via phone in our call center, perform basic troubleshooting,...

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Customer Service Representative Associate - Austin, TX

Cigna

1+ Years of prior Call Center or Customer Service experience required. Participation in team and general Call Service meetings to support organizational goals....

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Call Center Representative III Full Time (40 hours per week) - Fresno, CA

Fresno County Federal Credit Union

Call Center Representative III (Contact Center Representative III). Financial institution and/or Call Center experience preferred....

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