Customer Service Manager Salary in Wilmington, North Carolina

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Customer Service Manager in Wilmington, North Carolina

The average salary of a(n) Customer Service Manager in Wilmington, North Carolina is $82,031.

The average hourly rate of a(n) Customer Service Manager in Wilmington, North Carolina is $39.44.

The average bonus of a(n) Customer Service Manager in Wilmington, North Carolina is $5,570.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

How helpful is this page?

Are you a(n) Customer Service Manager?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Wilmington, North Carolina

Job Openings by Indeed job search

Results for Customer Service Manager in Wilmington, North Carolina

Customer Account Manager - Wilmington, NC

Aarons

Customer Care and Service. We call our assistant manager role Customer. Confirm customer identification, collect money and obtain customer....

View job on Indeed.com

Account Executive - Cold Call Sales - Wilmington, NC

Disaster One

The ideal candidate for this position has a high school diploma or GED (degree preferred), some previous experience in a customer service or sales role, and...

View job on Indeed.com

Community Manager - Wilmington, NC

Hawthorne Residential Partners

Communicate with residents through monthly newsletters, monthly community activities, regular resident recognition, follow-up on service requests (20% per week)...

View job on Indeed.com

Property Manager - Wilmington, NC

Housing Authority City of Wilmington, NC

This position is responsible for the overall performance, including operations, profitability, quality customer service, occupancy, appearance, compliance, and...

View job on Indeed.com

Property Manager - Wilmington, NC

Grayco

Send resume to fsmith@graycoprop.com or careers@graycoprop.com. Strong leader and customer service skills are essential....

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x