Help Desk Specialist Salary in Washington, District of Columbia

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Average Salary for Help Desk Specialist in Washington, District of Columbia

The average salary of a(n) Help Desk Specialist in Washington, District of Columbia is $60,348.

The average hourly rate of a(n) Help Desk Specialist in Washington, District of Columbia is $29.01.

The average bonus of a(n) Help Desk Specialist in Washington, District of Columbia is $1,696.00.

Job Description:

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Talks with co-workers to research problem and find solution. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Writes software and hardware evaluation and recommendation for management review. Writes or revises user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training. Less

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to... More

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Results for Help Desk Specialist in Washington, District of Columbia

Helpdesk Specialist (Tier II) (Immediate Hire) - Washington, DC

Agil3Tech (Agil3 Technology Solutions)

(c) Supervises operation of help desk and serves as focal point for customer concerns. May route calls to product line specialists....

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Help Desk Analyst - Washington, DC

MAR, Incorporated

MAR (MD), LLC has an exciting opportunity for a Senior Information Systems Specialist (1st Shift Help Desk Analyst) ....

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Helpdesk Specialist - Washington, DC

Koniag Inc.

The help desk professionals will provide Tier 1 and Tier 2 level help desk support. Provide excellent customer service for escalated tickets on help desk....

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Help Desk Support Specialist, Mid - Washington, DC

Booz Allen Hamilton

Integrating the full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems, working by their side to...

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Help Desk Specialist 1 - Washington, DC

EIS

The Help Desk Specialist Department provides all aspects of end-user and workstation support. Help Desk support in the National Office for ticket creation,...

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