Customer Service Representative (General Calls) Salary in Washington, District of Columbia

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Average Salary for Customer Service Representative (General Calls) in Washington, District of Columbia

The average salary of a(n) Customer Service Representative (General Calls) in Washington, District of Columbia is $38,861.

The average hourly rate of a(n) Customer Service Representative (General Calls) in Washington, District of Columbia is $18.68.

The average bonus of a(n) Customer Service Representative (General Calls) in Washington, District of Columbia is $707.00.

Job Description:

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. For Financial Representative, see Customer Service Representative Financial. Talks with customers by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems. Less

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation... More

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Results for Customer Service Representative (General Calls) in Washington, District of Columbia

Customer Service Representative I (Full-time) - Woodbridge, VA

Prince William County Service Authority

Provide customer service support by answering calls in the high volume Service Authority Customer Service Call Center. Answering customer calls;...

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Patient Services Coordinator - Fairfax, VA

Fairfax Family Practice Centers

Employs positive customer service skills. Patient Services Coordinator. Calls patients and confirms appointments....

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Customer Service Representative I - Alexandria, VA

General Dynamics - Information Technology

5 years customer service experience and call center experience highly desirable. Provide assist to other Customer Service Representative's in answering phones;...

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Customer Service Representative - Alexandria, VA

Allied Cash Advance

Provide superior customer service to Check ‘n Go/Allied customers by greeting customers, processing customer loan applications, answering customer inquiries...

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General Clerk III - Washington, DC

ServiceSource Inc.

Customers when required. Designated representative as required. Customer inquiries on site when possible. Groups of customers or employees of organization....

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