Customer Service Manager Salary in Washington, District of Columbia

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Average Salary for Customer Service Manager in Washington, District of Columbia

The average salary of a(n) Customer Service Manager in Washington, District of Columbia is $97,835.

The average hourly rate of a(n) Customer Service Manager in Washington, District of Columbia is $47.04.

The average bonus of a(n) Customer Service Manager in Washington, District of Columbia is $6,643.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Results for Customer Service Manager in Washington, District of Columbia

Manager, Customer Services Meter & Field Services - Washington, DC

DC Water

The Authority is seeking a highly motivated Manager, Customer Services Meter & Field Services. Responsible for planning, directing, evaluating and managing the...

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Customer Service Manager - Government Experience Preferred - Washington, DC

HR Contempo

Describe the customer service problem resolution in the workflow for effective resolution for the team. Customer Service Management:....

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Supervisory Information Technology Specialist (Customer Support) - Washington, DC

Department Of State

Customer Service - Works with key service desk customers to address customer related issues and oversees action to obtain feedback from customers on IT....

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Cust Service Center, Mgr 1 (Asst Mgr)- Washington DC - Washington, DC

Comcast

Code compliance, sales huddles, resolution of customer escalations,. Ensures that customers and prospective customers are treated with the....

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Program Manager, Operations - Washington, DC

National Geographic Society

Customer service, printing, and fulfillment companies). Oversees and provides the necessary support to ensure all operational aspects including order...

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