Customer Service Manager Salary in Washington, District of Columbia

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Average Salary for Customer Service Manager in Washington, District of Columbia

The average salary of a(n) Customer Service Manager in Washington, District of Columbia is $98,173.

The average hourly rate of a(n) Customer Service Manager in Washington, District of Columbia is $47.20.

The average bonus of a(n) Customer Service Manager in Washington, District of Columbia is $6,666.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Results for Customer Service Manager in Washington, District of Columbia

Call Center Operations Manager - Washington, DC

MV Transportation, Inc.

Excellent customer service skills. Must have the ability to recruit and develop staff to deliver reliable service product....

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Human Resources Specialist - Washington, DC

U.S. Department of Labor

The incumbent serves as the Staffing Program Manager. This position is located in the Department of Labor, Office of Human Resources Policy and Accountability ...

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Call Center Manager - Crystal City, VA

New Legacy Business Solutions

Knowledge of ensuring Customer Services Representatives (CSR) are providing a level of excellent customer service....

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Sr Supvr Customer Service - Rockville, MD

Exelon

Plan, direct and monitor the activities of Customer Services bargaining unit or non-exempt line employees....

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Customer Service Manager - Washington, DC

Applied Memetics LLC

The Customer Service Manager has experience in planning, implementing, and managing customer service systems....

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