Collection & Delivery Operation Manager Salary in Washington, District of Columbia

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Average Salary for Collection & Delivery Operation Manager in Washington, District of Columbia

The average salary of a(n) Collection & Delivery Operation Manager in Washington, District of Columbia is $73,614.

The average hourly rate of a(n) Collection & Delivery Operation Manager in Washington, District of Columbia is $35.39.

The average bonus of a(n) Collection & Delivery Operation Manager in Washington, District of Columbia is $2,429.00.

Job Description:

Manages the collection and delivery of parcels or items from and to residential and business addresses. Ensures all parcels or items are delivered/collected on time and that tracking information is available to customers and colleagues. Liaises with organization management and current and potential clients on a regular basis. Adjusts operational elements and communicates change and ownership of client invoicing and contractual adherence. Reviews, analyzes, prepares, updates, and distributes reports, records, and directives, and confers with managers/supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered. Analyzes historical reporting data, volume projections, and financial impacts. Makes changes and recommendations as appropriate. Develops management information according to contract. Produces accurate invoice summaries in accordance with contracted process. Analyzes all schedules of the services agreement. Gains in-depth understanding of contractual obligations between organization and client. Adjusts call routing configurations or staffing levels on an as-needed basis. Tracks scheduling exceptions including attendance, approved off-phone activity, or policy violations. Works with internal departments to ensure adequate time allowance for changes to the operation. Carries out relevant safety checks on collection and delivery vehicles. Monitors and analyzes financial performance and prepares department budget. Recruits, hires, trains staff, evaluates performance, and recommends or initiates promotions, transfers, and disciplinary action. Less

Manages the collection and delivery of parcels or items from and to residential and business addresses. Ensures all parcels or items are delivered/collected on time and that tracking information is available to customers and colleagues. Liaises with organization management and... More

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