Call Center/Customer Service Trainer Salary in Washington, District of Columbia

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Average Salary for Call Center/Customer Service Trainer in Washington, District of Columbia

The average salary of a(n) Call Center/Customer Service Trainer in Washington, District of Columbia is $59,085.

The average hourly rate of a(n) Call Center/Customer Service Trainer in Washington, District of Columbia is $28.41.

The average bonus of a(n) Call Center/Customer Service Trainer in Washington, District of Columbia is $1,182.00.

Job Description:

Develops, modifies, implements, and conducts training program to ensure effectiveness of programs delivered to call center/customer service personnel. Trains employees on inbound and outbound calling, product knowledge, customer service skills, sales techniques, as well as refresher trainings for existing employees. Assists in program development when there are new products and/or services. Confers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies. Formulates teaching outline and determines instructional methods. Selects or develops teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works. Tests trainees to measure progress and to evaluate effectiveness of training. Reports individuals’ progress and identifies additional training needs. Less

Develops, modifies, implements, and conducts training program to ensure effectiveness of programs delivered to call center/customer service personnel. Trains employees on inbound and outbound calling, product knowledge, customer service skills, sales techniques, as well as refresher trainings for existing employees.... More

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Results for Call Center/Customer Service Trainer in Washington, District of Columbia

Customer Relations Training Manager - McLean, VA

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2+ years’ experience working in call center or customer service environment. Coach and own ongoing development of Trainers....

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Capture customer information and description of problem for each service call in the customer service repository to aid in problem resolution....

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Engaging Staff Trainer - Gaithersburg, MD

Sparks Personnel Services, Inc.

Skills Customer Service/Call Center Customer Service/Customer Service Information Technology/Development Industries/Engineering Human Resources/Training....

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Talent Operations Specialist 1 - Tysons Corner, VA

Salient CRGT

Through a high volume of outbound calls (35 calls per day) source and identify qualified professionals within the IT industry....

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General Clerk III - Bethesda, MD

Akima, LLC

Promotes the MTF Simulation Center by providing informational tours for visiting dignitaries, public organizational, internal/external persons interested in the...

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