Customer Service Manager Salary in Statesville, North Carolina

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Average Salary for Customer Service Manager in Statesville, North Carolina

The average salary of a(n) Customer Service Manager in Statesville, North Carolina is $80,847.

The average hourly rate of a(n) Customer Service Manager in Statesville, North Carolina is $38.87.

The average bonus of a(n) Customer Service Manager in Statesville, North Carolina is $5,490.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Operations Team Manager - Statesville, NC

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Manager on Duty Assignment • Supervise customer service during assigned period. Resolve customer service issues as needed....

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Sales Specialist - Strategic Accounts - Davidson, NC

Ingersoll Rand

Service / customer facing role. And first time resolution of any customer requests. Innovation, generates creative solutions and enhances our customer relations...

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Operations Manager - Statesville, NC

GEODIS

Partners with the customer to maintain a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns...

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Area Supervisor - Mooresville, NC

Ross Stores

Prior Customer Service and supervisory experience preferred. Responsible for store Loss Prevention including maintaining a large customer service presence on...

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