Customer Service Associate Salary in St. Louis, Missouri

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Customer Service Associate in St. Louis, Missouri

The average salary of a(n) Customer Service Associate in St. Louis, Missouri is $41,843.

The average hourly rate of a(n) Customer Service Associate in St. Louis, Missouri is $20.12.

The average bonus of a(n) Customer Service Associate in St. Louis, Missouri is $858.00.

Job Description:

Communicates effectively with providers and members of the health plan, answering inquiries about member eligibility, plan benefits, claims status, and demographics. Provides customer service to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers. Typically has more than two years of experience in customer service. Receives inquiries from members via the Internet, telephone, and in writing regarding covered benefits. Provides assistance in resolving problems such as finding physicians, arranging transportation, ordering identification cards, changing primary care case managers, filing appeals, resolving billing errors, and accessing payment. Maintains records of all contacts and results. Provides claim status, payment amounts, and/or denials for processed claims. Reports successive claims payment issues or member issues to management for appropriate intervention. Assists providers with standard electronic claims submission questions and works with providers to resolve problems in filing electronic claims. Mails out provider directories and new member packets. Assists providers and members in accessing information via the organization's online services directory. May intercede on the member's behalf with providers and other parties to resolve member problems. Less

Communicates effectively with providers and members of the health plan, answering inquiries about member eligibility, plan benefits, claims status, and demographics. Provides customer service to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating... More

How helpful is this page?

Are you a(n) Customer Service Associate?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in St. Louis, Missouri

View Salaries for Customer Service Associate in Other Cities

Job Openings by Indeed job search

Results for Customer Service Associate in St. Louis, Missouri

Customer Service Associate/Snack Attendant - St. Louis, MO

Catering St. Louis, Inc.

6 months of customer service experience (previous deli counter experience a plus!). An emphasis on guest satisfaction-- welcomes guests, anticipates and serves...

View job on Indeed.com

Human Resources Recruiter - Edwardsville, IL

Scioto Services

Ability to understand and learn Scioto Services products, services, and customers. Evaluates and updates recruiting, screening, hiring, placing, and training...

View job on Indeed.com

Provider Relations Rep - St. Louis, MO

Aetna

Minimum of 3 years recent and related customer service experience with exposure to benefits interpretation and provider networking....

View job on Indeed.com

customer Service / Data tracking associate -MO13752 - Fenton, MO

Snelling - Lilburn

Candidate must have excellent customer service skills, clear and professional verbal and non-verbal communication. Basic PC skills including Excel....

View job on Indeed.com

Registration/Cashier Clerk II - St. Louis, MO

Myrtle Hilliard Davis Comprehensive Health Centers, Inc

Excellent oral and written communication, customer service. Associates degree preferred. Myrtle Hilliard Davis Comprehensive Health Centers, Inc....

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x