IT User Support Director Salary in Smyrna, Georgia

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Average Salary for IT User Support Director in Smyrna, Georgia

The average salary of a(n) IT User Support Director in Smyrna, Georgia is $115,606.

The average hourly rate of a(n) IT User Support Director in Smyrna, Georgia is $55.58.

The average bonus of a(n) IT User Support Director in Smyrna, Georgia is $10,000.00.

Job Description:

Plans, schedules, and directs the development and management of the organization's IT user support operations. Oversees staff personnel who manage, supervise, and coordinate activities of employees engaged in training and supporting users, which include interpreting, analyzing, and/or solving computer problems. Collaborates with Computer Analysts, Programmers, and/or Engineers to define software and equipment needs. Recommends and introduces new software and/or hardware products to users. Participates in the preparation of training and documentation materials, and oversees training for users on new software and/or hardware. Delegates work to subordinate managers and supervisors. Reviews and monitors department activities, and determines necessary changes for overall department improvement and efficiency. Assists Programmers and user support staff in diagnosing nature of and solving technical software, hardware, and procedure problems. Establishes department work standards, and interprets policies, purposes, and goals of organization to subordinates. Develops and implements methods and procedures for monitoring department activities. Keeps current on new developments in information technology and on plans for future upgrades and organizational changes. Less

Plans, schedules, and directs the development and management of the organization's IT user support operations. Oversees staff personnel who manage, supervise, and coordinate activities of employees engaged in training and supporting users, which include interpreting, analyzing, and/or solving computer problems.... More

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