Top Call Center Executive Salary in Sacramento, California

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Average Salary for Top Call Center Executive in Sacramento, California

The average salary of a(n) Top Call Center Executive in Sacramento, California is $177,181.

The average hourly rate of a(n) Top Call Center Executive in Sacramento, California is $85.18.

The average bonus of a(n) Top Call Center Executive in Sacramento, California is $32,796.00.

Job Description:

Directs and oversees the organization's call center operations. Develops policies and procedures related to call center operations. Analyzes call center operations and ensures that call center runs efficiently while generating the highest level of revenue possible per individual. Establishes and deploys product and/or service standards and guidelines. Develops measures and operations metrics to analyze call center performance. Analyzes and interprets information gathered from call center metrics. Develops, implements, and evaluates sales and/or service strategies for the call center. Collaborates with the IT Department to ensure a secure, stabile infrastructure to support the call center. Interfaces with Sales and Marketing Departments to drive additional call center business. Collaborates with HR to develop strategies to attract and retain motivated and effective call center staff. Less

Directs and oversees the organization's call center operations. Develops policies and procedures related to call center operations. Analyzes call center operations and ensures that call center runs efficiently while generating the highest level of revenue possible per individual. Establishes and... More

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