Customer Service Manager Salary in Rocky Mount, North Carolina

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Customer Service Manager in Rocky Mount, North Carolina

The average salary of a(n) Customer Service Manager in Rocky Mount, North Carolina is $81,688.

The average hourly rate of a(n) Customer Service Manager in Rocky Mount, North Carolina is $39.27.

The average bonus of a(n) Customer Service Manager in Rocky Mount, North Carolina is $5,547.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

How helpful is this page?

Are you a(n) Customer Service Manager?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Rocky Mount, North Carolina

Job Openings by Indeed job search

Results for Customer Service Manager in Rocky Mount, North Carolina

Relationship Manager - Rocky Mount, NC

Heartland Payment Systems

The compensation is highly leveraged with the opportunity for creating passive income while working flexible hours with the opportunity to advance in the...

View job on Indeed.com

Operations Supervisor - Distribution - Rocky Mount, NC

QVC

Supports QVC’s commitment to customer service in the performance of all job duties. Identifies, reports, and communicates to the department manager, trends and...

View job on Indeed.com

Automotive Technician - Rocky Mount, NC

Mr. Tire Auto Service Centers

Able to explain repairs to customers and managers in a friendly, understandable manner. Tire / Monro Muffler/Brake Inc., has immediate opportunities for the...

View job on Indeed.com

Coordinator, Logistics - Rocky Mount, NC

McLane

Coordinators update and provide tacking information to customers as well as to internal managers. They may assign carriers to routes, handle customer complaints...

View job on Indeed.com

Parts Manager-Rocky Mt - Rocky Mount, NC

TranSource Truck and Trailer Centers

We are committed to exceptional service to our customers through teamwork. The Parts Manager will oversee all facets of the parts department and is responsible...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x