Member Services Supervisor Salary in Rancho Cucamonga, California

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Member Services Supervisor in Rancho Cucamonga, California

The average salary of a(n) Member Services Supervisor in Rancho Cucamonga, California is $56,927.

The average hourly rate of a(n) Member Services Supervisor in Rancho Cucamonga, California is $27.37.

The average bonus of a(n) Member Services Supervisor in Rancho Cucamonga, California is $1,668.00.

Job Description:

Supervises employees responsible for responding to member inquiries. Provides customer service training and monitors employee response to inquiries to assure quality. Responds to complex inquiries that cannot be handled by Member Services Representatives. Organizes and distributes the department workload. Typically requires a college degree with three years of health plan experience in a customer service call center. Monitors incoming phone calls to ensure that members are treated with respect and that performance standards are met or exceeded. Answers incoming calls when call volume necessitates. Tracks call volumes and amount of time spent offline to measure departmental effectiveness. Troubleshoots problems and works with members on complex issues to offer mutually acceptable alternatives to problems and complaints. Provides training to staff as needed. Communicates with other departments to ensure resolution of member problems. May order supplies and maintain supply inventory. May coordinate and supervise temporary workers used within the department. Less

Supervises employees responsible for responding to member inquiries. Provides customer service training and monitors employee response to inquiries to assure quality. Responds to complex inquiries that cannot be handled by Member Services Representatives. Organizes and distributes the department workload. Typically... More

How helpful is this page?

Are you a(n) Member Services Supervisor?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Rancho Cucamonga, California

Job Openings by Indeed job search

Results for Member Services Supervisor in Rancho Cucamonga, California

Production Supervisor - Colton, CA

Ardent Mills

The Production Supervisor leads team members to manage all daily operations within the mill. Works with Production Supervisors to meet customer specifications...

View job on Indeed.com

Operations Supervisor - Rialto, CA

Central Transport

We are currently seeking an *Operations Supervisor*. Desire to surround customer with excellence in service. Flexibility to work any shift leading team members...

View job on Indeed.com

Warehouse Inventory Specialist - Rancho Cucamonga, CA

Seldat Distribution Inc.

For over ten years, *Seldat Distributing Services*. Interact with supervisors, leads, and work group with information exchanges related to immediate tasks....

View job on Indeed.com

Vision Services Site Supervisor - Riverside, CA

Kaiser Permanente

Work with various levels of optical staff, management, and other persons/departments/functions as necessary to ensure quality member care, service, and achieve...

View job on Indeed.com

Youth Development Specialist - Rancho Cucamonga, CA

Boys & Girls Clubs of Greater Redlands-Riverside

Maintains close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues,...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x