Customer Service Associate Salary in Raleigh, North Carolina

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Customer Service Associate in Raleigh, North Carolina

The average salary of a(n) Customer Service Associate in Raleigh, North Carolina is $40,516.

The average hourly rate of a(n) Customer Service Associate in Raleigh, North Carolina is $19.48.

The average bonus of a(n) Customer Service Associate in Raleigh, North Carolina is $831.00.

Job Description:

Communicates effectively with providers and members of the health plan, answering inquiries about member eligibility, plan benefits, claims status, and demographics. Provides customer service to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers. Typically has more than two years of experience in customer service. Receives inquiries from members via the Internet, telephone, and in writing regarding covered benefits. Provides assistance in resolving problems such as finding physicians, arranging transportation, ordering identification cards, changing primary care case managers, filing appeals, resolving billing errors, and accessing payment. Maintains records of all contacts and results. Provides claim status, payment amounts, and/or denials for processed claims. Reports successive claims payment issues or member issues to management for appropriate intervention. Assists providers with standard electronic claims submission questions and works with providers to resolve problems in filing electronic claims. Mails out provider directories and new member packets. Assists providers and members in accessing information via the organization's online services directory. May intercede on the member's behalf with providers and other parties to resolve member problems. Less

Communicates effectively with providers and members of the health plan, answering inquiries about member eligibility, plan benefits, claims status, and demographics. Provides customer service to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating... More

How helpful is this page?

Are you a(n) Customer Service Associate?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Raleigh, North Carolina

Job Openings by Indeed job search

Results for Customer Service Associate in Raleigh, North Carolina

Registered Brokerage Call Center Representative Job - Raleigh, NC

First Citizens Bank

Ensure efficient and optimal customer service is delivered while retaining and growing customer base. Investment services experience....

View job on Indeed.com

Scheduling Rep Bilingual System Call Center Day Full time - Raleigh, NC

WakeMed

Work experience providing a high level of customer service to a diverse or public customer base is required; 2 or more years of work experience providing a high...

View job on Indeed.com

Customer Service Representative - Cary, NC

Access Point, Inc.

Monitors progress of both service affecting and billing tickets submitted, and updates the customer or agent as specified by Access Point published service/...

View job on Indeed.com

Customer Service Representative - Raleigh, NC

Labor Smart, Inc.

Highest commitment to quality customer service. Assist associates with the application process. As the Customer Service Representative/Staffing Specialist for...

View job on Indeed.com

Sales Representative (Raleigh, NC) - Raleigh, NC

Bluegreen Vacations

Excellent customer service and communication skills (a must). Associate Use of Resorts Program. FULL-TIME / PART-TIME OPPORTUNITIES AVAILABLE*....

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x