Customer Service Associate Salary in Raleigh, North Carolina

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Customer Service Associate in Raleigh, North Carolina

The average salary of a(n) Customer Service Associate in Raleigh, North Carolina is $40,332.

The average hourly rate of a(n) Customer Service Associate in Raleigh, North Carolina is $19.39.

The average bonus of a(n) Customer Service Associate in Raleigh, North Carolina is $827.00.

Job Description:

Communicates effectively with providers and members of the health plan, answering inquiries about member eligibility, plan benefits, claims status, and demographics. Provides customer service to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers. Typically has more than two years of experience in customer service. Receives inquiries from members via the Internet, telephone, and in writing regarding covered benefits. Provides assistance in resolving problems such as finding physicians, arranging transportation, ordering identification cards, changing primary care case managers, filing appeals, resolving billing errors, and accessing payment. Maintains records of all contacts and results. Provides claim status, payment amounts, and/or denials for processed claims. Reports successive claims payment issues or member issues to management for appropriate intervention. Assists providers with standard electronic claims submission questions and works with providers to resolve problems in filing electronic claims. Mails out provider directories and new member packets. Assists providers and members in accessing information via the organization's online services directory. May intercede on the member's behalf with providers and other parties to resolve member problems. Less

Communicates effectively with providers and members of the health plan, answering inquiries about member eligibility, plan benefits, claims status, and demographics. Provides customer service to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating... More

How helpful is this page?

Are you a(n) Customer Service Associate?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Raleigh, North Carolina

Job Openings by Indeed job search

Results for Customer Service Associate in Raleigh, North Carolina

PT - Customer Support Associate - Morrisville, NC

Etix

Previous customer service experience. Customer support team members provide service and assistance to event attendees through phone and email resolution....

View job on Indeed.com

Coordinator/Surgical Svcs Scheduling - Raleigh, NC

Rex Healthcare

Notifies Clinical Managers, service coordinators, or team leaders as appropriate with concerns related to equipment availability, supplies for service and...

View job on Indeed.com

Front Desk Receptionist - Raleigh, NC

Raleigh Hand Center

MUST have prior medical office experience and be able to provide excellent customer service and multi task with accuracy....

View job on Indeed.com

Customer Service Professional/ Administration - Cary, NC

The Hall-Hargis Agency

Position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing...

View job on Indeed.com

Account Support Specialist - Durham, NC

Teamworks

The Account Service Associate's mission is to ensure excellence in service and experience to all Teamworks customers. Customer Support Duties....

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x