Customer Service Manager Salary in Ohio - State Average, Ohio

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Average Salary for Customer Service Manager in Ohio - State Average, Ohio

The average salary of a(n) Customer Service Manager in Ohio - State Average, Ohio is $84,352.

The average hourly rate of a(n) Customer Service Manager in Ohio - State Average, Ohio is $40.55.

The average bonus of a(n) Customer Service Manager in Ohio - State Average, Ohio is $5,727.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Results for Customer Service Manager in Ohio - State Average, Ohio

Customer Service Manager - Stow, OH

Mickey Thompson Tires

Directly supervises the Customer Service Team:. Take ownership of customer issues and follow problems through to resolution....

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Facilities Supervisor/ Guest Relations- ... - Westerville, OH

City of Westerville, OH

The position also provides operational consistency throughout the week based on schedule and focused customer service responsibilities....

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Administrative Manager - Columbus, OH

The Ohio State University

Ensure optimal customer service; The manager will support the dental clinic at Ohio State’s Outpatient Care Upper Arlington facility, a new community-based...

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Call Center Manager - Cleveland, OH

National General Insurance

Directs resolution of problems, complaints and general public relation issues, which arise concerning service....

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Customer Service Mgr (Vehicle Rental) - Cincinnati, OH

Mike Albert Fleet Solutions

Resolves internal and external customer service issues. Generates and provides various reports to management and provides exceptional customer service to our...

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