Customer Service Manager Salary in Ohio - State Average, Ohio

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Customer Service Manager in Ohio - State Average, Ohio

The average salary of a(n) Customer Service Manager in Ohio - State Average, Ohio is $83,949.

The average hourly rate of a(n) Customer Service Manager in Ohio - State Average, Ohio is $40.36.

The average bonus of a(n) Customer Service Manager in Ohio - State Average, Ohio is $5,700.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

How helpful is this page?

Are you a(n) Customer Service Manager?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Ohio - State Average, Ohio

Job Openings by Indeed job search

Results for Customer Service Manager in Ohio - State Average, Ohio

Director, Customer Service - Dayton, OH

Taylor Communications (Standard Register, Inc.)

Develop & maintain relationships with sales, operations, & clients to allow for continuous communications, issue avoidance & resolution....

View job on Indeed.com

Quality Assurance Manager - Cleveland, OH

Flight Services & Systems, Inc.

Quality Assurance Manager*. Flight Services & Systems, Inc. (FSS), a nationwide airline services company has the newly created position for a Quality Assurance...

View job on Indeed.com

Customer Service Manager - Hilliard, OH

DISH Network

Oversees and communicates customer service performance objectives to customer service staff. A successful Customer Service Manager will have the following:....

View job on Indeed.com

Manager Customer Service - Gahanna, OH

zulily

Monitor customer service productivity. The Customer Service Manager must be able to manage, develop, and oversee day-to-day operations for the customer service...

View job on Indeed.com

Customer Service Manager - Columbus, OH

Dynasty Remodeling LLC

The Customer Service Manager (CSM) will be in charge of Customer Service Representatives who will make inbound and outbound calls, to generate leads for the...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x