Customer Service Manager Salary in Ohio - State Average, Ohio

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Average Salary for Customer Service Manager in Ohio - State Average, Ohio

The average salary of a(n) Customer Service Manager in Ohio - State Average, Ohio is $84,061.

The average hourly rate of a(n) Customer Service Manager in Ohio - State Average, Ohio is $40.41.

The average bonus of a(n) Customer Service Manager in Ohio - State Average, Ohio is $5,708.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Average Salaries for Similar Jobs in Ohio - State Average, Ohio

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Results for Customer Service Manager in Ohio - State Average, Ohio

Customer Service Manager (L08) - Kettering, OH

Synchrony Financial

You must be 18 years or olderYou must have a high school diploma or equivalentYou must be willing to take a drug test, submit to a background investigation and...

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Customer Relations Manager - Copley, OH

Babcock & Wilcox

Well as strong customer service skills. Or services to the customer through interactions with. The Customer Relations Manager (CRM) is the liaison....

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Customer Retention Manager - Findlay, OH

Tour de Force CRM

In addition to your role you will also be responsible for the following customer service functions for all customers:....

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Distribution Center Supervisor - Columbus, OH

American Business Solutions Inc.

Independent third party P&L and customer service based experience preferred. Brings forward problems with potential solutions that require additional authority...

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Customer Service Manager - Bedford, OH

Beck Suppliers, Inc.

The Customer Service Manager position’s key role is to ensure all customers are provided Wicked Awesome Customer Service by aiding the store manager in training...

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