Customer Service Representative (General Calls) Salary in Michigan - State Average, Michigan

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Average Salary for Customer Service Representative (General Calls) in Michigan - State Average, Michigan

The average salary of a(n) Customer Service Representative (General Calls) in Michigan - State Average, Michigan is $35,197.

The average hourly rate of a(n) Customer Service Representative (General Calls) in Michigan - State Average, Michigan is $16.92.

The average bonus of a(n) Customer Service Representative (General Calls) in Michigan - State Average, Michigan is $641.00.

Job Description:

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. For Financial Representative, see Customer Service Representative Financial. Talks with customers by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems. Less

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation... More

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While performing the duties of this job, Customer Service Representatives. Maintain control of customer calls....

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Customer Solutions Representative - Pontiac, MI

Hewlett Packard Enterprise

Answer inbound phone calls, and place outbound calls, in order to fulfill requests for service. Learn how to manage customer requests and feedback using...

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Customer Solutions Representative Expert - Pontiac, MI

Hewlett Packard Enterprise

Customer Solutions Representative Expert-1468675. Manage the service requests of customers through different access channels....

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Call Center Representative Inbound Associate - Ann Arbor, MI

University of Michigan

0-2 years telephone-based customer service experience. They use information systems and customer service skills to facilitate customer interactions such that...

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Call Center Service Representative Auburn Hills - Auburn Hills, MI

Comerica

Provide remarkable customer service by handling inbound customer service calls, offering problem resolution, developing the consumer knowledge of products and...

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