Member Services Supervisor Salary in Miami, Florida

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Member Services Supervisor in Miami, Florida

The average salary of a(n) Member Services Supervisor in Miami, Florida is $51,543.

The average hourly rate of a(n) Member Services Supervisor in Miami, Florida is $24.78.

The average bonus of a(n) Member Services Supervisor in Miami, Florida is $1,510.00.

Job Description:

Supervises employees responsible for responding to member inquiries. Provides customer service training and monitors employee response to inquiries to assure quality. Responds to complex inquiries that cannot be handled by Member Services Representatives. Organizes and distributes the department workload. Typically requires a college degree with three years of health plan experience in a customer service call center. Monitors incoming phone calls to ensure that members are treated with respect and that performance standards are met or exceeded. Answers incoming calls when call volume necessitates. Tracks call volumes and amount of time spent offline to measure departmental effectiveness. Troubleshoots problems and works with members on complex issues to offer mutually acceptable alternatives to problems and complaints. Provides training to staff as needed. Communicates with other departments to ensure resolution of member problems. May order supplies and maintain supply inventory. May coordinate and supervise temporary workers used within the department. Less

Supervises employees responsible for responding to member inquiries. Provides customer service training and monitors employee response to inquiries to assure quality. Responds to complex inquiries that cannot be handled by Member Services Representatives. Organizes and distributes the department workload. Typically... More

How helpful is this page?

Are you a(n) Member Services Supervisor?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Miami, Florida

Job Openings by Indeed job search

Results for Member Services Supervisor in Miami, Florida

Biomedical Equipment Supervisor - Healthcare Technologies - Miami, FL

Aramark

Supervises, coordinates and evaluates the work performed by service contractors to include maintenance, calibration, installation and verification of service...

View job on Indeed.com

Landscape Supervisor - Miami, FL

Every Bloomin' Thing, Ltd.

Service, repair and inventory of landscape maintenance equipment. Conduct site inspections of maintenance jobs to evaluate services performed....

View job on Indeed.com

Housekeeping Warehouse Supervisor - Miami, FL

Trump International Hotels

The Warehouse Supervisor is responsible for maintaining budget guidelines monthly and yearly. Ability to apply basic supervisory skills to plan, organize and...

View job on Indeed.com

Island Market Supervisor - Miami, FL

Fisher Island Club

You will ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members....

View job on Indeed.com

Prepared Foods Supervisor - Miami, FL

Whole Foods Market

Prepared Foods Supervisors include supervision of Shifts (nights), Kitchen, Salad Bar, Service Venues, and other major Sub Team areas....

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x